Job Details

Role Overview

As a CBRE Workplace Experience Manager, you will lead a team responsible for delivering exceptional workplace services across a portfolio of 60 buildings in Washington, D.C. This role blends hospitality, facilities coordination, and client engagement to ensure a clean, safe, and welcoming environment for clients, visitors, and students.

What You'll Do

• Supervise and develop a team delivering front‑of‑house services including reception, concierge, and event support.
• Coordinate daily activities, assign tasks, and ensure cross‑training across functions.
• Conduct performance evaluations, coaching, and recruitment.
• Partner with building managers to conduct regular facilities walks focused on cleanliness, beautification, and soft services.
• Oversee light repairs, painting, seasonal readiness (winter/summer), and coordination with carpenters, painters, and movers.
• Ensure all front‑of‑house areas are maintained to high standards.
• Serve as a key point of contact for client interactions, including building tours and visitor experience.
• Build and maintain trusted relationships with clients and stakeholders.
• Manage third‑party vendor programs (e.g., food delivery, transportation, mail services).
• Negotiate contracts, ensure compliance, and oversee invoicing and documentation.
• Identify opportunities for operational efficiency and service enhancements.
• Ensure compliance with safety standards and training requirements.

What You'll Need

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Bachelor's degree preferred; equivalent experience considered.
• 3–5 years of experience in workplace services, hospitality, or facilities management.
• Strong leadership and communication skills, with the ability to manage sensitive and complex situations.
• Proficiency in Microsoft Office Suite.
• Highly organized with a proactive, service‑oriented mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on shared values—respect, integrity, service, and excellence—and we value the diverse perspectives and skillsets of our people.

Pay & Benefits

The minimum salary for this position is $65,000 annually and the maximum salary is $75,000 annually. This role will provide the following benefits:

• 401(k) – CBRE contribution
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Employment Opportunity

CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ...@cbre.com or by telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: GWS Segment.