Job Details

Job Overview

Responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This includes schedulingappointments for new and return patients according to hospital policies. Effectively utilizes the computerized SHCIS appointmentsystem. Demonstrates effective and age appropriate communication skills by phone and in person with patients, families, staff,Shriners and other visitors. Keeps current as the database is updated and/or changed.Core Values

Responsibilities

Coordinates Day-To-Day Clinic Operations Schedules or re-schedules clinic appointments in SHCIS accurately and timely. Ensures outpatients scheduled for visits are registered in SHCIS and that labels, itinerary, and ID sheet areplaced in front of chart. Sends written notifications of regularly scheduled appointments to patients, families, and Temples. Gives verbal notification of add-ons and unscheduled appointments to nursing staff upon patient's arrival toclinic. Types clinic schedules without error and/or retrieves and distributes computer copies by 4:00 pm one dayprior to clinic Orients all new patients and families to OPD and explain HIPAA/clinic forms prior to completion of initialappointment.Maintains a Clean and Orderly Working Environment Keeps clinic reception and copy area neat and orderly at all times.Maintains Communication Answers telephone calls within 3-4 rings. Refers identified problems to appropriate staff member.Demonstrates Self-Development Attends 100% of all mandatory in-services, including annual CPR training, and 75% of all non-mandatoryhospital in-services. Attends 80% of monthly staff meetings and reviews and initials minutes. Completes self-evaluation prior to scheduled conference with Director.

Note: This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties andparticipate in special projects as assigned

Qualifications

Education

Degree of Study PreferredHigh School Diploma/GED General Studies Required

Experience1 Year Scheduling, registration and insuranceverification preferred1 Year Microsoft Office Applications required1 Year Organizational skills required1 Year Communication Skills required

Certification and LicensuresBasic Life Support (BLS) Required (must obtain within 30 days of hire)

Must be COVID-19 vaccinated

Shriners Childrens Spokane offers a competitive salary and benefit package, including continuing education and professional development opportunities. Other considerations include:

* Medical

* Dental

* Vision

* Paid leave

* Retirement savings

* Tuition reimbursement

* Short-term and long-term disability

* Life insurance

* Flexible Spending Accounts (FSA)

* Health Spending Accounts (HSA)

* Voluntary Benefits

* Employee Assistance Program (EAP)

(Pay range for this position is $16.43-24.64/hr DOE. The hired applicant's placement within the range is based on qualifications, professional experience and education)