Job Details

** Guest Services Manager for new Luxury Tasting Room Coming Soon!**

**Job Category****:** Retail **Requisition Number****:** GUEST01938 Showing 1 location **Job Details**

**Description**

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world because we value our vineyards and the art of wine-making. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

We are currently seeking highly qualified candidates for **Guest Services Manager** to open our new tasting room in **Kirkland, WA**.

This is an amazing opportunity to create remarkable experiences and build brand ambassadors for our Kirkland Tasting Room. In this role you will provide excellent customer service and remarkable wine experiences in a financially responsible and compliant manner in order to create loyal brand ambassadors. The overall purpose of this position includes responsibility for leading the tasting room, wine club, events and hospitality activities for our Kirkland Tasting Room. We are looking for a high-energy, self-motivated individual with strong project management skills, high detail-orientation and excellent written and verbal communication.

**What you will do:**

* Deliver a remarkable guest experience and create brand ambassadors through exceptional hospitality and tasting room programming.

* Developing and executing strategic business plans to create business building programs.

* Position will work with supporting staff to hire, train, and counsel.

* Manage the overall sales and profitability of tasting room, including Wine Club and other channels.

* Develop a GS team of brand ambassadors who provide exceptional customer service.

* Position must analyze business trends and create business-building programs that both fit within the corporate goals and enhance revenue opportunities.

* Develop marking program to drive visitor traffic and overall sales.

* Position oversees the marketing programs and tourism development related to the Tasting Room and Wine Club.

* Develop and execute events for VIP guests.

* Work with Senior Management to control inventory including allocation, flow, replenishment as well as responsibility for inventory variances.

* Position will occasionally host media and act as a representative for Public Relations department as requested.

* Position ensures that SMWE is the industry leader in providing external and internal customer service

* Position must strive to build positive relationships within the community.

* Position will conduct all business in a compliant manner, following company guidelines in all areas including shipping, movement of product, and alcohol and health department control standards.

* Position must have strong financial and analytical skills.

* Other duties as assigned.

**What you will bring:**

Desired Qualities:

* Professional, proud, friendly, and welcoming

* Expert in hospitality and customer service

* Enthusiastic, joyful with excellent listening skills

Must be able to meet the following requirements:

* Scheduling Requirements:

+ Must be able to work various days of the week, including weekends and holidays.

+ This role is salaried, full time

* Physical Requirements:

+ Able to lift and carry up to 50 pounds at times

+ Stand, walk, and sit for extended periods of time.

+ Able and willing to work on-premise (indoors and outdoors).

Qualifications:

* Minimum of five (5) years experience managing retail sales and/or hospitality.

* Minimum of two (2) years supervisory experience with ability to train and develop employees.

* Bachelors degree with major coursework in business, hospitality management, public relations, finance or closely related field required.

* Strong experience in hospitality and/or luxury retail

* Experience in launching a new brick & mortar store front / club / restaurant highly preferred

* Strong personnel management experience; problem solving skills; attention to detail; organizational skills

* Ability to manage several projects at the same time

* Ability to train staff; motivational skills; sales training skills; technical training skills

* Ability to manage relationships with key stakeholders involved in the business, including brand marketing, creative, web site, event planners, wine-making, etc.

* Strong technical computer skills including Word, Excel, PowerPoint, POS systems (Microsoft RMS preferred), etc. and ability to demonstrate these skills

* Strong leadership skills, with a proven track record of building revenue and profit.

* Strong customer service orientation in a high end, high touch environment.

* Strong communication skills including polished public speaking and presentation skills.

* Flexible availability including evenings/weekends.

* Must be at least **21** years of age

* MAST Class 12 Permit required

* Must possess a valid drivers license

* History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

**Who you are:**

* You are **curious** and continuously learn and grow your capabilities.

* You respect and value the power of **conversation** to bring people together, learn and solve problems.

* You value **inclusion** and work to create an environment where everyone feels welcomed and every voice is heard.

* You are **innovative** and have the courage to pursue new ideas.

* You make an **impact** by being bold and taking action.

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health insurance for those eligible, participation in our pension 401k programs, and incentive compensation programs.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "" poster.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

Bachelors or better.

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)