Job Details

*Ekata, a Mastercard company, is the global standard in identity verification, providing businesses worldwide the ability to link any digital transaction to the human behind it. Our Ekata Identity Engine, the first and only of its kind, uses complex machine learning to combine features derived from the billions of transactions within our proprietary network and the data from our graph to deliver industry leading risk assessment solutions.*

The **Customer Support Representative** on our Ekata team supports the business unit by answering inbound customer questions from all of our global SMB customers and troubleshooting Tier 1 customer issues. Additionally, they will provide excellent customer service and user engagement to ensure customer retention.

In the **Customer Support Representative** role you will:

* Onboard and configure new customers in our CRM, internal tool and payment systems

* Collaborate with our Sales teams to make sure customers are getting the most value out of the products and services theyve purchased

* Handle customer inquiries through Zendesk emails and phone to provide customers information about our products and services

* Identify upgrade and expansion opportunities, and mitigate account risk through our reporting tools

* Support all customer engagement, customer marketing or product marketing projects with direct customer impacts

Our ideal **Customer Success Representative** will have:

* Bachelors degree in business, communications or related field

* 1 year(s) experience of customer support or customer success

* Outstanding written and verbal communications

* Passion about excellent customer service

* Curiosity in technical product capability and tech-sav

* Exceptional attention to detail with strong organizational and prioritization skills

* Ability to collaborative across multiple teams.

* Strong creative and analytical thinking

* Fluency with the Microsoft Office Suite, especially Excel

Unwavering in our pursuit of standardizing global identity data, we are approachable, real people that genuinely care about the success of those we partner with. With a commitment to service, innovation, and ownership, Ekata is a dynamic place to work for folks who want to make impact on a global scale. We provide learning & development opportunities for each employee and promote work-life flexibility through self-managed time off. Headquartered in downtown Seattle, Ekata is growing internationally with offices in Budapest, Amsterdam, and Singapore.

To learn more about the experience of working at Ekata, visit: .

Ekata prides itself on celebrating diversity, inclusivity, and being an equal-opportunity employer.