Job Details

**Facility Description** In February of 1890, a group of business and civic leaders in the town of Spokane Falls came together to form an organization that has endured for more than 125 years. That organization is The Spokane Club. This iconic club has shaped, and been shaped by, the greater history of Spokane and the Inland Northwest for generations. It has survived and thrived by evolving with the times, the people and the economy, from the small town of Spokane Falls to the robust city that is todays Spokane. The Spokane Club is a member community where you can discover your best life and make a difference in the lives of others.

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**Job Summary:**

The Spokane Club is looking for **Banquet/Restaurant Servers** who are passionate about hospitality, have the love for service and are driven to genuinely make things better for everyone. As Banquet/Restaurant Server, you will play an important role in the daily operations of the banquet facilities and other areas of the Food and Beverage Department. This position will provide prompt, courteous and exceptional food and beverage service to banquet and restaurant guests. You will ensure the highest quality of product and service standards while maximizing guest satisfaction and overall operational goals.

**Job Responsibilities:**

* Be incredibly friendly, customer centric, and love to smile. Accommodating attitude while interacting with customers.

* Clears table after service. Removes trays of dirty dishes, silverware and glassware to kitchen for cleaning.

* Maintains cleanliness of banquet rooms, banquet hallways, storage, and service areas.

* Refresh rooms at break; remove dirty cups/glasses, cleans trash cans, replenishes water pitchers, replaces tablecloths, etc.

* Complete physical set-up and/or breakdown, cleaning and clearing of banquet or catering function rooms, to include tables, chairs, props, centerpieces, audio visual equipment and platforms/stages according to banquet event order. Stores all banquet items, furniture and equipment.

* Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

* Flexibility in schedule, to include working nights, weekends and holidays; be able to multi-task; team-player; work in a fast-paced environment; stand, walk, lift, pull, and push for extended periods of time during shift; and participate in safety and security practices.

* Always provides a professional image through appearance and dress.

* Greet members as they are seated in the dining room

* Present menu, answer questions, and make suggestions regarding food and service.

* Demonstrate working knowledge of menu selections, including specials

* Accurately take member orders; efficiently operate point of sale (POS) system

* Serve members using proper serving guideline

* Observe diners to respond to any additional requests and to determine when meal has been completed

* Clean, stock, and maintain workstation throughout shift

* Re-stock service ware for meal shift

* Notify Restaurant Manager of food or service-related member concerns, and work with him/her to resolve issues

* Present bill and accepts payment

* Ensure guest satisfaction of dining experience

* Reconcile tickets with end-of-shift summary

* Follow all safety and sanitation policies

* Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you always remain professional, and that you treat all guests and associated with courtesy and respect, under all circumstances

* To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed restaurant standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in restaurant procedures with a willingness to learn new skills and improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

* Other duties as assigned by supervisor or management

**Qualifications:**

* Must be at least 18 years of age

* Minimum two years banquet or food and beverage experience. Previous banquet experience preferred.

* Must be available to work weekends and holidays.

* Ability to read and comprehend simple instructions. Ability to effectively present information in a one-on-one and small group situations to members and other employees of the organization.

* Valid Washington State Food & Beverage Permit and Class 12 or Class 13 Servers Permit

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 30 pounds and frequently life and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

*This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. This job description in no way states or implies that these are the only duties performed by the Server. S/He is required to follow any other instructions and to perform other duties as required by the General Manager.*

**Classification:**

Part-Time, Non-Exempt

***Spokane Club is an Equal Opportunity Employer***