Job Details

Location:

Location:

Customer Care Representative in Federal Way at Lennar Homes **Location:**

**Experience:**

Not Specified **Job Description**

**Overview**

**POSITION SUMMARY:**

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

#CB

**Responsibilities**

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product

* Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc

* Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days

* Schedule and supervise trade partners repairs in homes after delivery to homeowner

* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days

* Provide accurate and timely information to Customer Care Manager on progress and scopes of work

* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service

* Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials

* Work with Customer Service Manager on special projects as needed

* Participate and attend department meetings

* Keep accurate service request logs and documentation of all work performed

* Perform all other duties as assigned

**Qualifications**

**EDUCATION AND ADDITIONAL REQUIREMENTS:**

* Four (4) years residential, customer care or construction field

* High school diploma or GED required

* Valid drivers license

* Maintain regular attendance and punctuality relative to daily work schedule is required

* Excellent communication skills, verbal and written

* Strong organizational and interpersonal skills

* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

* Follow directions from a supervisor

* Understand and follow work rules and procedures

* Accept constructive feedback

* Team player

***PHYSICAL REQUIREMENTS:***

***Requires the ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.***

**Type**

Regular Full-Time

**Job Requirements**