Job Details

**Library Customer Service Officer (Part-Time)**

Closing Date March 3, 2022 - 11:30pm Contact Officer Andrew Powell, Customer & Information Services Team Leader Contact Number 02 4993 4392 Location Cessnock City Council, NSW Documents

**Library CustomerService Officer (Part-Time)**

Job No: **CCC544** | Location: **Cessnock, NSW, 2325**

**About the opportunity**

We are currently seeking a customer focused and experienced part-time Library Customer Service Officer to deliver high quality customer service and support the use of library resources, technology, online platforms and engagement with library literacy and learning programs.

This position is 14 hours per week as per the weekly roster, inclusive of 2 Saturdays per month.

Other key responsibilities will include:

* Deliver high quality customer service at library facilities, outreach points and community events ensuring customers have a positive library experience characterised by active engagement;

* Proactively engage with library customers to maximize their use of the library, resources, equipment, technology and online library platforms;

* Assist with the maintenance of the library customer service area, through shelving of resources, shelf tidying, maintaining noticeboards and updating promotional exhibitions and displays; and

* Undertake a range of duties incorporating desk roster, rostered evenings and Saturdays at any Cessnock City Library Branch Library.

**About you**

To be successful in this position, you will have:

* Certificate III in Library and Information Services, Customer Engagement, Business Administration or other related discipline;

* A minimum of 4 years experience working in a public library;

* Demonstrated high level interpersonal, written and verbal communications skills including proven ability to establish professional rapport with a wide range of people, both internal and external; and

* Possession of a Paid Workers current and valid Working with Children Check Number.

**Remuneration**

$29.59 to $34.26 per hour plus 11% superannuation

**Benefits:**

* 14 hours per week as per the weekly roster, inclusive of 2 Saturdays per month.

* Flexible work arrangements and work/life balance

* Generous corporate fitness program

* Picturesque Hunter Valley location!

**Applications Close: Thursday 3 March 2022 at 11.30pm**

**Who to Contact:**

Andrew Powell, Customer & Information Services Team Leader on 02 4993 4392

**How to Apply:**

Before applying, please read the position description below.

Please complete the application form below and provide detailed responses to the questions which relate to the essential and desirable criteria within the role description, then upload a copy of your resume and cover letter. Your candidate suitability is determined by your responses to the selection criteria, for more information on how to address the selection criteria please visit our page.

**Please note:** Due to the current COVID-19 Health Pandemic all interviews will be held via ZOOM. We may resume face to face interviews during the process depending on restrictions easing. Thank you for your understanding and patience at this time.

**Pre-Employment Screening:**

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council may also complete a range of other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

*Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.*