Job Details

SUMMARY:

Responsible for renting storage units and selling merchandise, providing excellent customer service to new and existing customers, accepting payments, calling delinquent accounts and preparing daily deposits, ensuring the storage facilities are well maintained and recording any damage or potential hazards to the Storage Manager. The position involves general office and light maintenance duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide comprehensive customer service, including but not limited to leasing of storage units, response, and conflict resolution functions, maintaining courteous, respectful and professional relationship with all customers, vendors and managers.
• Answer phone inquiries from prospective tenants, converting phone inquiries into site visits, explain terms of occupancy, and provide information about the facility to prospective tenants.
• Maintain and strengthen relationships with current accounts. Resolves contractual and/or operational issues. Perform such things as re-negotiation efforts and oversight of accounts. Show, prepare and execute leases.
• Prepare and send monthly tenant statements and any other correspondence as necessary, performing timely and accurate collection of rent payments, including those past due. Prepare pay or vacate notices, facilitate evictions and other collection activities as necessary.
• Daily facility walk through, for unit vacates, locks, condition, and maintenance needs and cleanliness.
• Assist with auctions of storage units, as needed.
• Properly collect, record and deposit in the designated bank all monies or cash equivalents and accompanying documentation at the end of each shift.
• Immediately report any damages incurred, and any claims of damage incurred reported by customer to their vehicle or storage unit, and/or complete an incident report.
• Accurately clock in/out at scheduled work times, using the electronic time clock (Kronos).
• Report any maintenance required, such as potholes, missing or broken signage, or other hazards as well as damaged doors or latches.
• Alert supervisor to any and all unusual circumstances at the facility.
• Maintain a clean workstation, or location, ensuring that trash and debris are cleared from the location throughout the day.
• Perform storage duties and responsibilities in a team environment or with minimum supervision.
• Maintain a neat, professional appearance at all times. While on the job, wear the designated uniform, if required, and display identification badge.
• Regular, consistent attendance during scheduled work hours and the ability to work overtime if requested.
• With the exception of scheduled legal rest and meal breaks, remain visible to tenants to greet and provide information.
• Storage responsibilities and duties are not limited to the aforementioned.

QUALIFICATIONS:

To successfully perform this job, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma, or General Education Degree (GED), or one to three months related experience or training desirable. An equivalent combination of education and experience is acceptable. Must be comfortable with data entry, using electronic devices.

Licenses: Valid state-issued driver's license and proof of insurance.

Language Skills: Able to read, write and comprehend simple instructions, short correspondence and memos in English. Able to effectively communicate in one-on-one and small group situations, such as customers, clients, or other employees of the organization.

Mathematical Skills: Able to add, subtract, multiply and divide, using whole numbers, to compute costs of parking and make change. Able to perform these operations using units of American money. Able to keep records according to prescribed system. May be required to use adding machine, calculator, or cash register.

Reasoning Ability: Able to apply common sense when performing duties and following written and oral instructions. Ability to deal with problems involving a few variables in standard situations.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk or run, and sit. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: Frequent exposure to wet and/or humid conditions, fumes, or airborne particles and outside weather conditions. The work environment noise level is usually moderate and occasionally loud.

Other: Able to transfer/relocate to another facility/location without notice at any time.

Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.

Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.

Benefits:

Full-Time Employees

For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement.

We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.

Part-Time Employees:

The company offers paid sick time to all employees once eligibility requirements are met.

We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.