Job Details

Responsibilities:

We are seeking a dedicated and customer-focused individual to join our fast-paced team as a Customer Service Representative in our high-volume call center. As a crucial part of our organization, you will be responsible for ensuring positive customer experiences by addressing inquiries, resolving issues, and providing exceptional service over the phone. Our customers rely on our services to live a fulfilling life, so empathy and compassion are paramount.

Work Hours: 8:30am to 5pm PST

Customer Support:

• Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
• Provide accurate information regarding products, services, and policies.
• Address and resolve customer concerns or issues in a timely and effective manner.

Communication:

• Communicate effectively and empathetically with customers to understand their needs.
• Provide clear and concise information to customers on products, services, and processes.
• Document all customer interactions and maintain accurate records.

Product Knowledge:

• Stay informed about the company's products, services, and promotions.
• Continuously update knowledge on industry trends and customer service best practices.

Quality Assurance:

• Adhere to established quality standards and guidelines in customer interactions.
• Participate in training sessions to enhance skills and knowledge.

Minimum Qualifications:

• High school diploma or equivalent required.
• Ability to pass a drug and background check.
• Basic working knowledge of computer systems; Brightree experience a plus.

Preferred Qualifications:

• 2+ years in a call center environment.
• Previous experience in customer service or a related field.
• DME or Medical experience.
• Familiarity with insurance rules and regulations, including working with HIPAA and Personally Identifiable Information.

Here's what we have to offer:

• Variety of Medical, Dental and Vision Insurance Plans
• 401k Plan
• PTO and Paid Holidays
• EAP
• Employee Discounts

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).