Job Details

Base Pay Range:
$17.04 - $25.55

Job Description:

The Customer Service Collection Admin Specialist is a Full Time, Regular position working Monday-Friday at Inland Imaging Business Center. Opportunity to work hybrid after training.

Summary: The Customer Service Collection Admin Specialist is clerical support for the billing and customer service team.

General Description: Must be able to multi-task while working in an environment with constant interruptions. Tact and diplomacy must be used with co-workers. The customer service collection admin specialist makes decisions regarding daily work priorities and other decisions based on company policies and procedures. Will report directly to the Customer Service Team Leader as well as receive direction and training from the Lead Customer Service Representative and interact with the patient accounts department.

Essential Duties/Responsibilities: To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Updates registration, check eligibility information, and bills claim when appropriate.
• Performs a variety of clerical duties such as typing, data entry, filing, and record keeping.
• Prints remits off MI to attach to secondary claims.
• Manages mail returns.
• Worklists as assigned in SCRIPT
• Runs monthly scanning as needed.
• Processes daily paper claim processes by pulling reports or primary EOB's and remitting bills as appropriate.
• Sorts incoming department mail and distributes it to appropriate team.
• Other special projects and duties as assigned.

General Duties and Responsibilities:

• Ability to maintain strict confidentiality within the Inland Imaging companies and Inland's customers.
• Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
• Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
• Honest, pleasant manner and good personal hygiene.
• Free of alcohol and drug abuse.
• Valid state driver's license and proof of insurance.
• Excellent communication and interpersonal skills.
• Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.

• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Performs other duties as required by displaying team spirit and self-growth, accepting, and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Quarterly quality assurance meeting attendance is required for this position.
• Attendance is a requirement for this position.
• Rotates to other shifts and locations as needed.

Supervisory Responsibilities:

• There is little or no supervisory responsibility in this position

Advocacy:

Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values:

• Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim Higher

Qualifications:

• Education: High School Diploma/GED required
• Experience: Six months to one year of patient accounting experience is desired.
  • Knowledge of medical insurance and terminology.
  • Good communication, listening and phone skills.
  • Understanding of collection policies and guidelines.
  • Excellent phones skills.
  • Excellent customer service skills.
  • Good understanding of patient accounting policies and procedures.
  • Must have the ability to multi-task with constant interruptions.
• Licensure: N/A
• Certifications: N/A
• Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel), Workday Internet, and Intranet.
• Background Check:
  • Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
  • In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Business Associates will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Nuvodia/Inland is an EEO employer...