Job Details

Salary Range: $140,000.00 To $160,000.00 Annually

About the Milken Institute

The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions to global challenges by connecting human, financial, and educational resources to those who need them. Guided by a conviction that the best ideas, under-resourced, cannot succeed, we conduct research and analysis and convene top experts, innovators, and influencers from different backgrounds and competing viewpoints. We leverage this expertise and insight to construct programs and policy initiatives designed to help people build meaningful lives in which they can experience health and well-being, pursue effective education and gainful employment, and access the resources required to create ever-expanding opportunities for themselves and their broader communities.

The Milken Institute's events and programmatic activities involve the exchange of ideas with leaders from around the world. The Institute hosts more than 200 events each year, with our annual flagship event, Global Conference, bringing together 4,500+ participants from around the world, featuring more than 900+ speakers throughout 200+ sessions over the course of the event.

About the Milken Center for Advancing the American Dream

In just over a year, the Milken Center for Advancing the American Dream (MCAAD) will open its doors in Washington, DC to visitors from around the world. Our visitor center, based in beautiful and historic bank buildings across from the Treasury Department and White House and directly on Pennsylvania Ave, will contain interactive exhibits and state-of-the-art technology focused on the dynamic story of the American Dream. The Center will also host an extensive online community and gathering place that features virtual exhibits, inspirational and educational programming, exciting research about economic and social opportunities, and global competitions.

The ideal at the heart of the American Dream speaks to the aspirations of people everywhere: No matter who you are or where you come from, you should have the opportunity to build the life you want to live. Our mission is to advance economic and social mobility by celebrating lives and ideas that embody the American Dream, confronting barriers to opportunity, and catalyzing solutions to overcome those barriers. We broaden opportunity by expanding knowledge of and access to education, health, and finance, and by empowering an entrepreneurial mindset. Our purpose is to make the American Dream an attainable reality for people everywhere - across America and the world.

About the Position

The Center's External Affairs Team seeks a dynamic, flexible, and experienced digital outreach and strategy professional to join our growing team. Reporting to the Senior Director of External Affairs, the Director of Digital Strategy will be part of a multidisciplinary leadership team and will lead the planning and execution of the Center's public-facing digital structure, online engagement, website, and content offerings that span in-gallery and online.

MCAAD's digital offerings will connect its physical home to global online audiences and help build reach and impact ahead of MCAAD's opening. The Director of Digital Strategy will be essential in driving the vision and execution of this work while working closely with the entire MCAAD team and Milken Institute's digital team.

Responsibilities

Digital Engagement Strategy

• Craft and implement high-level strategy for digital engagement leading to MCAAD's public opening and beyond, with tactical and practical plans for seeing projects to completion and measuring success. Help identify key online audiences, their relation to physical audiences and other stakeholders, and develop strategies and tools to reach those audiences.
• Work closely with the Executive Director, leadership, and content teams to establish MCAAD's unique value proposition in a busy virtual landscape.
• Manage team members and external vendors to keep website development on track and on time.

Platform Development

• Work closely with Senior Director of External Affairs, Director of Marketing and Communications, and relevant MI teams to design and launch a new Visitor Center website, aimed at reaching audiences and driving engagement.
• Collaborate with MCAAD's content team and digital project managers and vendors on developing and implementing digital experiences that span in-galleries and online, such as videos, digital games, online exhibitions, and more.
• Lead or liaise with teams responsible for ticketing, CMS, and space management for the best possible integration. Advance other digital-related workstreams as requested.

Ongoing Content Creation and Digital Engagement

• Identify areas and opportunities for MCAAD to create original content, repurpose content, or commission content, and create and implement plans for creation. This could include video series, partnership content, games, animations, online exhibitions, and more.
• Build and lead a new Digital Strategy team to manage web presence and digital-first content creation.
• Work closely with audience engagement team to map out editorial calendars, launches, announcements, social media campaigns, brand reveals, and more.
• Present to stakeholders and the public when requested.

Requirements

• The ideal candidate will have a can-do attitude, a creative and collaborative approach to problem-solving, a good sense of humor, and at least 8 years of experience developing digital platforms, outreach, and strategy for nonprofits, policy or advocacy organizations, museums, or similar public-facing cultural venues, with 3 of those years managing people.
• Must have a clear track record of successful launches of new online platforms and products, and a deep knowledge of digital and online resources that can be integrated into a 21st-century cultural organization.
• Must have proven experience building CMS systems with abilities to determine the best systems to integrate uses; working in HTML and skills to build, maintain and sustain secure systems and tools.
• Must be able to create engaging user interfaces for online products using knowledge of visual design techniques and principles effectively to convey conceptual and educational project components.
• Must be able to manage vendors who will develop wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency.
• Will be responsible for managing online content using content management systems (experience with Drupal preferred).
• Will be responsible for applying user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing to inform design decisions and create user-centered experiences.
• Must have the ability to ensure online products conform to MI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies.
• Must have the ability to manage the development and lifecycle of online products, balancing competing priorities and expertly coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule.
• Experience in audience development and measurement cutting-edge immersive and experiential platforms, developing new projects from early stages, and building and leading new teams is a plus.
• Skills using Google Analytics, Webtrends, and other measurement tools to collect and analyze usage statistics, track behavior and content performance. Ability to generate recommendations for online product performance and improvement of the user experience.
• Strong, demonstrated project management skills working across complex teams.
• MCAAD's topical focus means a background or special interest in its mission and pillars is beneficial: health and science, education and learning, finance, entrepreneurship, or areas that explore unique aspects of the American journey: immigration, aspiration and inspiration, multi-generational families, democracy, economic and social mobility, and more.
• The ability to quickly develop positive working relationships, support colleagues, be flexible, and thrive in a fast-paced, fun, and creative environment is a must.

Working Conditions & Travel Requirements

This position will work in a professional office environment. This person will also be required to travel occasionally to other offices and/or venues to assist with events as needed, requiring occasional work outside of traditional hours. Additionally, this position requires interacting virtually on a regular basis with Milken Institute staff based in other locations in the United States.

Note

We are interested in qualified candidates who are eligible to work in the United States. Please note, we are not sponsoring visas at this time; being authorized to work in the U.S. is a precondition of employment.

This position will work a hybrid schedule consisting of three (3) days per week reporting in-person to your respective office location (Tuesday – Thursday), with the remaining two (2) days working remotely. Please understand, this schedule is subject to change in the Institute's sole discretion.

The statements herein are intended to describe the overall nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Please submit resume and cover letter illustrating how your experience and skills will contribute to the department and any unique qualities you bring to the position. If applying via Indeed, please upload your resume and any supporting documentation as one attachment. Any application that does not include both a resume and cover letter will be rejected. If you are unable to complete this application due to a disability, contact our Human Resources department to ask for an accommodation or an alternative application process.

Our Culture

The Milken Institute is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability or status as a veteran.

Every person at the Milken Institute is treated with respect, supported with resources and training, and exposed to a broad range of experiences. We foster a space for growth with opportunities to share knowledge and passion with both clients and colleagues. We are committed to building a diverse workforce and creating an inclusive environment where everyone can thrive. Our leadership is actively involved in our commitment to diversity and inclusion, and fostering a culture that creates opportunities for everyone.

• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity & Paternity)
• Short-Term & Long-Term Disability
• Flexible Spending Account (FSAs)
• Training & Development:
• LinkedIn Learning – over 15,000 classes offered, self-guided.
• Mentor Program