Job Details

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Sr. Manager, Business Transformation (Engineering, Product, Design)

Why We Have This Role
The Transformation Team Lead will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in product development. This leader will oversee a small team focused on multiple transformation initiatives, pilot new processes, drive process improvements, implement new technologies where applicable, and proactively address risks, interdependencies and change management to drive progress. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.

How You'll Find Success

1. Strategic Vision: Develop and articulate a clear, strategic vision for transformative process design initiatives within the software product development space.
2. Communication: Ability to effectively communicate initiatives, updates, gain stakeholder buy-in, and nurture productive partnerships across the product, UX, and engineering teams. Collaborate with leaders to ensure alignment and foster a culture of openness and innovation.
3. Process Design and Problem-Solving: Apply process design expertise to identify inefficiencies in software development workflows and implement cutting-edge solutions. Facilitate workshops and strategy sessions to co-create optimized processes that support PXE organizational goals.
4. Change and Risk Management: Lead the design and execution of comprehensive change management strategies that ensure smooth adoption of new processes and technologies. Anticipate risks associated with transformations and develop robust mitigation plans.

How You'll Grow

1. Executive Exposure: Continuous exposure to senior leaders within the PXE organization.
2. Cross-functional knowledge: Ability to develop knowledge and expertise across many of the functions in a large Product, UX and Engineering organization.
3. Strategic Influence: Opportunity to influence decision-making at the highest level on the most important initiatives that will underpin the success of the PXE organization and Qualtrics.

Things You'll Do
Ensure successful execution of transformation initiatives: Set key objectives and success measures for each of the initiatives.
Lead others to understand the impact to people, processes, technology, and systems, and collaborate with many teams and stakeholders to ensure maximum benefit from your initiatives, pilot efforts, new technology(ies), tools, etc.
Collect and evaluate success criteria and performance metrics of new initiatives, pilot efforts, new technology introductions, etc. using scorecards and dashboards.
Define and execute release and communication plans for implementation of successful initiatives, pilot efforts, new technology(ies) etc. ensuring stakeholder adoption as required by the business.
Foster alignment and buy-in: Identify key stakeholders within PXE and across Qualtrics and establish the right touchpoints and processes to drive collaboration and alignment.
Develop a set of actionable and targeted change management plans and tools (i.e., communication plan, sponsor roadmap, coaching plan, business readiness, training plan, resistance management plan) while considering adoption, reinforcement, and celebration.
Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes.
Coach senior leaders and managers in how they fulfill the role of change sponsor.
Serve as the liaison to the Qualtrics Global Transformation Office to represent the voice of PXE as required.

What We're Looking For On Your Resume
Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience.
4+ years working in a Product and/or Engineering organization.
6+ years management (e.g., people, project, process, vendor, change) experience.
6+ years of people management experience.
Track record of leading and managing transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.
Track record of developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.
Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
Demonstrate results-based impact of previous transformation programs/initiatives.

What You Should Know About This Team
The PXE Transformation team is a new team within PXE-Operations. The team lead role will report to the Leader, PXE-Operations. PXE Operations covers Product Ops, Engineering Ops and Data Science & Analytics functions.

Our Team's Favorite Perks and Benefits

• Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have — attend a sporting event or concert, travel somewhere new, or even use it to support a nonprofit or infuse funds into a small business in your area.
• All team members are encouraged to devote 10% of their time to personal learning and development.
• Qualtrics supports lots of ways of creating a family and lots of visions of family, including infertility and adoption benefits and inclusive family leave policies.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act. Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range $196,500 — $357,500 USD