Job Details

This organization is dedicated to alleviating patient anxiety through the provision of technologies that enable same-day diagnostic results for pathologists. Proudly offering innovative solutions in Frozen Sections, Cytology, Specimen Handling, Tissue Processing, Macro Digital Imaging, and Green Reagents, this company's products are engineered to enhance patient care and improve the laboratory environment for medical staff in both anatomical pathology and surgical rooms. Their skilled professionals are committed to addressing the evolving challenges of the pathology lab by continuously developing innovative, operator-safe instrumentation. This organization has a great company culture and is looking to hire a veteran for their field service needs in Portland, Oregon, or Seattle, Washington! Work on awesome technology, great training, and competitive compensation package!

In this role you will provide mechanical, electrical and system communication service expertise for the repair and ongoing maintenance of company products in the US. Speak with customers and the organization's team members on a daily basis to identify and respond to service needs in the field and at the company facility. Use skills to troubleshoot and diagnose product performance issues and make necessary repairs, as required effectively and efficiently.

Responsibilities include building and sustaining quality customer relationships, extensive US travel (up to 80%) for on-site service repair with occasional international travel, providing phone support, participating in after-hours support rotation, offering backup dispatch assistance, performing in-house service repairs for company demo pool and customer products, supporting quality control inspections, documenting case service reports, diagnosing and repairing equipment, completing approved weekly overtime, staying updated on technical knowledge, maintaining a clean work area and caring for tools, fostering positive relationships with peers and management, and ensuring adherence to safety rules, regulations, and company policies. Additionally, the role involves performing any other duties assigned by management in a professional and efficient manner.

Base salary is $80 - $90K plus overtime, mileage reimbursement, phone and laptop, credit card for travel and $80 per day for meals. Travel paid, bonus, benefits and 401k. Great company culture and training plan! Travel Monday - Friday being home on weekends, every 6 weeks full week work from home. Most travel flights during the week. Rental car as needed. Job 58303