Job Details

Salary: $34.82 - $45.97 Hourly
Location : Spokane, WA
Job Type: Full-time
Job Number: 2025-0013
Department: Properties and Contracts Department
Opening Date: 03/03/2025

Purpose

To plan, organize, integrate, and oversee the Airport's concessions program for all concessions, including but not limited to food & beverage, retail, advertising, rental car, passenger services, and vending.
Major Responsibilities

• Coordinate and oversee concession program including but not limited to rental car, advertising, ATMs, food & beverage, and retail.
• Develop and implement concession concepts ensuring service to the traveling public.
• Work with vendors to ensure quality products and services.
• Participate in the investigation, mediation, and resolution of concession-related inquiries/complaints.
• Ensure contract compliance; conduct routine inspections and periodic quality control checks; communicate discrepancies; and impose corrective action including contract-mandated sanctions for violations.
• Work with P&C Manager and Legal on drafting appropriate documents for modifications to concession agreements.
• Oversee initial and mid-term investments outlined in contracts.
• Review and correspond with concessionaires and tenants' A/P billing and aging account.
• Monitor concessionaires' monthly sales and transaction activity. Review monthly revenue recaps for accuracy.
• Monitor accounts, the concession minimum annual guarantee (MAG), annual concession fee (ACF), bond, and insurance requirements to ensure compliance.
• Conduct tenant inspections and generate reports and follow-up correspondence.
• Update, verify, and maintain contacts, terms, and other agreement details in the database. Utilize the database to track changes in tenant lease space adjustments.
• Collect and analyze internal and external data to generate reports and presentations.
• Manage the Request for Proposal (RFP) development and issuance.
• Perform other duties as assigned.

Qualifications

Education/Experience:

• A bachelor's degree from an accredited college or university with a major in Business Administration, Marketing, Public Administration, or related field. Preference for degree in Hospitality or Business Administration.
• Two years related experience. Strongly prefer concession management experience.
• A combination of education and experience that provides the knowledge, skills, and ability to perform the duties of this position will be considered.

Knowledge/Skills:

• Deliver excellent internal and external customer service.
• Present in a professional manner and with excellent interpersonal skills in order to establish and maintain working relationships with others.
• Maintain confidentiality and handle sensitive information appropriately.
• Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and changing priorities.
• Prioritize a variety of tasks with little supervision and use good judgment.
• Be a self-starter and able to work independently and with a team. Work as a contributing, collaborative member of a team.
• Exercise sound independent judgment within general policy guidelines.
• Communicate effectively both verbally and in writing. Read, write, speak and understand English.
• Organize information into a coherent and meaningful format with attention to detail.
• Effectively use spreadsheets, word processing, and database computer software programs at an advanced level.
• Thorough knowledge of federal, state, and local laws and regulations applicable to assigned areas of responsibility.
• Strong understanding of policies, principles, practices, and methods for developing and administering contracts and procurement.
• Be of good moral character and able to adhere to professional ethical standards of conduct as a public employee working in the public administration and operation of airports.

Physical Requirements

• Requires the ability to lift, carry, push and pull objects up to 30 pounds.
• Job functions require sitting for extended periods with intermittent walking and standing; also involves stooping, kneeling, bending, lifting, carrying, and reaching occasionally.
• Extensive wrist and hand movements required for frequent keyboarding and use of office equipment.
• Ability to perform close work to file, read and use computer required.
• Ability to continuously exchange information through listening and talking with customers, coworkers, representatives of community organizations and other individuals required.
• Ability to be mobile community wide for business needs as required.

• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Security:

• Must be able to obtain and maintain an Airport security badge as a condition of employment.
• Must have a current, valid driver's license free of serious or frequent traffic violations.

Supplemental Information

WORKING CONTACTS WITH OTHERS:

• Regular contact with management, co-workers, tenants, vendors, concessionaires, and the general public.

WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS:

• Work is primarily in an office setting and within the Airport terminal. Some travel on the Airport and in the local area. Occasional exposure to aircraft noise and fumes.

EQUIPMENT OPERATION REQUIRED:

• Vehicle, personal computer, word processing and spreadsheet software, multi-line telephone system, calculator, copier, and fax machine.

Spokane Airport provides a generous benefit package. Currently, we cover employee at 100% and dependents at 90% of the premium cost. We offer four plan choices for medical coverage (includes vision) through Kaiser Permanente. The Airport contributes to a Health Savings Account (HSA) for high deductible plans and a Health Reimbursement Account (HRA) for the other plans. Dental coverage is through MetLife. Additionally, the Airport provides life insurance at two times the annual salary. Optional life insurance is also available. Short term and long term disability is also provided by the Airport. Retirement is through the Washington State Department of Retirement System - PERS Plan. The Airport provides an employee assistance program through BHO, and an employee wellness program. Parking is provided.

The Airport recognizes 11 holidays. Vacation is earned at eight (8) hours a month for the first five (5) years and increases every five (5) years. Sick leave accrues at eight (8) hours a month. The Airport also provides military and jury leave.