Job Details

This position is responsible for the direction, management and administration of all aspects of the Ticket Office for the Athletic Department. Responsible for supervising office staff and working in collaboration with External Operations staff and Athletic Development leadership supporting events.

Essential Functions:

Ticket Operations (75%)

• Responsible for oversight of the Ticket Office day-to-day operations, as well as the sale and distribution of tickets to all home and select away athletic events and select events in the McCarthey Athletic Center.
• Administer game day ticket operations at all basketball, baseball soccer, and volleyball events.
• Use Paciolan/Spectra ticketing system in assisting with ticket and donation reconciliations, cash management, data entry, and event operations.
• Program events within Paciolan ticket system.
• Oversee renewal and new customer season ticket processes.
• Administer and supervise allotment of tickets for visiting schools, season ticket holders, and public sale while adhering to NCAA rules regarding compliance of complimentary tickets for student athletes, coaches and athletic department staff.
• Oversee distribution of tickets at select away, neutral site, and NCAA championship events.
• Administer student and faculty/staff ticket distribution and track attendance for all home athletic events.
• Responsible for the accurate oversight of maintaining fiscally sound records and internal controls for the Ticket Office including event/game audits, reconciliation and deposits following each event also including ZAG and other donations and daily funds received by the Ticket Office and Athletic
• Department.
• Ensure all transactions maintain PCI compliance as mandated by the University.
• Ensure all transactions adhere to University cash handling requirements.
• Serve in a customer service role to promote Gonzaga and its Athletic Department and resolve customer issues at the Ticket Office and home events.
• Answer phone calls pertaining to tickets, donations and miscellaneous athletic department business.
• Ability to identify prospective donors & customers for upsell and cross-sale opportunities related to tickets, events & Bulldog Club benefit access.
• Represent Ticket Office in weekly staff and event management meetings.

Supervision and Leadership (20%)

• Responsible for the staffing and direction of ticket office staff including full-time, on-call, interns, and student employees.
• Coordinate hiring, training and assigning work to student staff including use of the ticket system, fiscal practices and NCAA compliance.

NCAA Compliance (5%)

Employees of Gonzaga University's Athletic Department must comply with allNCAArules and regulations, and acknowledge this compliance as part of an evaluation process.

Other Functions

• Assists other members of the Athletic department during peak periods and with special workload projects
• Other duties as assigned by the department

Knowledge Required:

Specialist Knowledge in field

Minimum Qualifications (Skills and Abilities):

• Knowledge of Paciolan/Spectra Ticketing Software
• Ability to maintain confidentiality
• Strong interpersonal, written and verbal communication skills
• Demonstrated organizational skills with the ability to handle and prioritize multiple projects simultaneously in a timely manner in a fast-paced environment
• Demonstrated working relationship with administrators, support staff, customers, coaches and student-athletes
• Excellent administrative, organizational, time management, computer application, communication and personnel management skills
• Weekend and evening work is required
• Work is discharged in an office environment as well as an event environment

Desired Qualifications:

• Masters Degree
• Knowledge of Paciolan pac fund software