Job Details
Sales Business Development Representative (BDC Rep)
2025-06-17 Knudtsen Foothills Spokane,WA
Description:
Summary of Position
A Business Development Representative is responsible for responding to incoming phone and Internet leads in a professional and timely manner, as well as reaching out to in-market customers, while keeping detailed notes. You would be an integral part of creating valuable, lifelong customer relationships and would directly impact the customer experience at Knudtsen Foothills. Continuing product, process, and service specific training would be provided.
Responsibilities
PHYSICAL DEMANDS and WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The BDC Representatives physical requirements include:
Team Members regularly works 40 hours per week. While performing the duties of this job, the Team Member will typically be outside on the Sales Lot. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles. Fast paced working environment at times, but typically the environment is quiet and calm. The noise level in the work environment is quiet to moderately loud. If walking through the service areas can be exposed to loud noises and dangerous work environments.
Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay Range: $18.00/hr-$20.00/hr
About Knudtsen
Knudtsen Foothills Lincoln Mazda is seeking a BDC Representative to join the Knudtsen family. Knudtsen is a family-owned and operated company that provides the Spokane and Post Falls communities with new and used cars, full-service body shops and service departments,as well as genuine Mazda and Lincoln Parts. At Knudtsen,we strive to be a team and truly value our relationships with each other, our customers, and the community.
Additionally, we have some great benefits:
- Employer sponsored health insurance - medical, dental, vision - for employees and dependents
- Life insurance plans
- Paid holidays
- Sick pay
- Paid vacation
- Employee purchase discounts
- 401(K) Retirement Savings Plan (4% Employer Match!)
- Training and education assistance
Summary of Position
A Business Development Representative is responsible for responding to incoming phone and Internet leads in a professional and timely manner, as well as reaching out to in-market customers, while keeping detailed notes. You would be an integral part of creating valuable, lifelong customer relationships and would directly impact the customer experience at Knudtsen Foothills. Continuing product, process, and service specific training would be provided.
Responsibilities
- Answers all incoming sales calls, being sure to capture all necessary information in the CRM (Customer Relationship Management software).
- Contacts Internet leads and sets appointments for dealership visits while capturing all necessary information in the CRM.
- Follows up with all non-appointment incoming sales calls.
- Contacts unsold showroom traffic leads.
- Sets and confirms Sales appointments. Follows up with no-show appointments.
- Tracks sold vehicles; tracks and reaches out to in-market customers using manifest lists.
- Performs other duties assigned by department manager.
- A team player focused on providing exemplary customer service.
- Self-motivated and hard-working.
- Basic computer skills, working ability of Word, Excel, etc., and ability to learn database management software.
- Capacity to learn product knowledge for inventories, advertising programs, etc.
- Proficient oral and written communication skills, and the ability to read and interpret documents.
- Have a valid driver's license.
- Pass a motor vehicle report and possess a safe driving record.
- Pass a criminal background check and credit check.
- Required pre-employment drug test (note: we do not test for marijuana during pre-employment testing).
- Also subject to random drug testing, reasonable suspicion drug and alcohol testing, and post-accident testing at the company's request.
PHYSICAL DEMANDS and WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The BDC Representatives physical requirements include:
- Standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day
- Employee is regularly required to talk and hear
- The employee must be able to lift or move items at least 50 pounds
- Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Must be able to work in all weather conditions
Team Members regularly works 40 hours per week. While performing the duties of this job, the Team Member will typically be outside on the Sales Lot. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles. Fast paced working environment at times, but typically the environment is quiet and calm. The noise level in the work environment is quiet to moderately loud. If walking through the service areas can be exposed to loud noises and dangerous work environments.
Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.