Job Details

We are looking for enthusiastic and empathetic individuals to join our Customer Support team. As a Work From Home Customer Support Representative, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and chat. Whether you're looking for full-time or part-time work, we offer flexible schedules and a supportive virtual work environment.Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional mannerTroubleshoot customer issues and provide clear, step-by-step guidanceDocument customer interactions and escalate complex cases to higher-level support if neededProvide feedback and suggestions to improve customer experience and internal processesMaintain a positive, empathetic, and professional attitude toward customers at all timesStay updated on product knowledge, policy changes, and company updatesMeet or exceed performance metrics (e.g., response time, resolution rate, customer satisfaction)Qualifications:High school diploma or equivalent (Associates or Bachelors degree preferred)Prior experience in a customer service or support role is a plusExcellent communication skillsboth written and verbalComfortable using computers, customer service software, and navigating multiple systemsAbility to work independently in a remote environment with minimal supervisionStrong problem-solving skills and a customer-first mindsetReliable internet connection and a quiet workspace at homeWork Schedule & Compensation:Flexible hours: day, evening, or weekend shifts availableFull-time (30-40 hours/week) and part-time (15-30 hours/week) opportunitiesHourly pay (based on experience) + performance bonusesPaid training and ongoing professional developmentBenefits (for eligible employees):Medical, dental, and vision insurancePaid time off and holidays401(k) retirement planEmployee assistance programCareer advancement opportunities
recblid 55cfao6rk049y09hrdu4x17m2baypr