Job Details

Our mission is Pilates for the People… affordable, all-day classes so now everyone can enjoy reformer Pilates!

Pronto Pilates is an emerging Australian fitness brand with ambitious plans to open 1000 studios internationally.

At Pronto, with group reformer classes from just $5 (instead of the normal $25) our tech-enabled mission is…

“Pilates for the People… affordable, all-day classes so now everyone can enjoy reformer Pilates!”

Backed by an established international marketing & technology company with 100+ team members serving thousands of clients worldwide.

Pronto's life-giving company culture is characterised by the “outward mindset”… to learn more, watch this short 3-min video.

About The Role

The Account Manager, Investor Success serves as the primary contact for Pronto Pilates studio investors, ensuring a high-quality experience and driving key performance outcomes. A core KPI for this role is achieving a 100% waitlist for investor-owned studios within six months of opening. To meet this goal, the Account Manager will work closely with Operations, Marketing, and Finance teams to align investor-owned studios with Pronto's membership growth and financial targets.

The ideal candidate is performance-driven, highly organized, proactive, and skilled in managing multiple stakeholders in a fast-paced environment.

This role reports to the Operations Leader and includes, but is not limited to, the following responsibilities:

• Act as the main point of contact for a portfolio of studio investors, delivering timely updates, addressing concerns, and ensuring a positive, seamless experience focused on studio performance.
• Liaise with Operations, Finance, and Marketing to ensure investor-owned studios consistently meet operational, financial, and membership performance goals, supporting the achievement of 100% waitlist targets.
• Assist in refining onboarding, inquiry handling, and reporting processes to ensure scalable and efficient investor relations that support studio performance.
• Coordinate with internal teams to compile and deliver monthly performance reports for studio owners, ensuring they have clear insights on financial and membership progress.
• Perform administrative tasks to support investor relations, maintaining smooth daily operations and a focus on performance goals.

To secure an interview, you should possess the following:

• 3+ years of experience in account management, investor relations, or franchise management, preferably within the fitness or franchising industries.
• Proven ability to manage a large portfolio of accounts with a focus on client satisfaction, retention, and performance outcomes.
• Performance-oriented mindset with strong organizational skills and attention to detail.
• Excellent communication skills, with the ability to clearly convey financial reports and key metrics to investors.
• Process-driven, with the ability to support and refine workflows that improve efficiency and scalability.
• Exceptional relationship-building skills, both internally and externally.
• Strong problem-solving abilities, capable of working under pressure to meet performance targets.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Able to work both independently and collaboratively within a team.
• Must be able to work Australian business hours.

This is a full-time position. You'll work remotely from the comfort of your home with occasional business travel.

Ready for a new career challenge? Make your mark on the growing fitness industry internationally!
Apply Here