Job Details

At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

We are looking for an experienced Director of Business Development to join our incredible team. The Director of Business Development is responsible for growing a portfolio of key client accounts. Your primary objective is to build strong, long-lasting relationships with your prospects, understand their business needs, and ensure that Oura's products and services meet those needs. You will work closely with cross-functional teams, including sales, marketing, finance, product, operations and customer support to achieve revenue targets and deliver exceptional customer experiences.

You will be responsible for relationship building, prospecting and sales. The ideal candidate will be as passionate about Oura products as they are about providing an exceptional experience for every customer. Ideally, you also have a background working with government agencies and have a general understanding of their unique requirements.

What you will do:

Account Prospecting and Sales execution:

• Identify opportunities for selling, expanding, upselling and cross-selling services to drive revenue and expansion.
• Create account growth strategies and develop account plans to achieve targets.
• Collaborate with the sales leader to identify and pursue new business opportunities within all DoD and civilian government prospects.
• Experience working in fast-paced, innovative environments in high-growth defense technology companies.
• Strong negotiation and communication skills, with experience closing complex contracts with government and large enterprises.

Client Relationship Management:

• Relationship Management: Cultivate and maintain strong relationships with key decision-makers and influencers across defense, government agencies, and corporate partners, serving as their main point of contact. Leverage these relationships to drive Oura's business objectives.
• Serve as the main point of contact for assigned client accounts.
• Develop and maintain strong, trust-based relationships with clients, from C-level executives (aka LTG and General) to administrators.
• Understand the client's industry, business goals, and challenges to offer the right Oura solutions that meet their needs.

Client Retention:

• Work with Customer Success to manage the post-sale lifecycle including onboarding, advising, facilitating training and checking in with clients to maximize end-user engagement.
• Ensure high levels of client satisfaction by addressing concerns and resolving issues promptly.
• Proactively remove operational roadblocks that hinder the customer experience by working cross functionally with other departments to anticipate customer needs, drive satisfaction and prevent attrition.

Reporting and Analytics:

• Monitor and analyze account performance, providing regular reports to clients and internal stakeholders.
• Use data to identify trends and insights that can inform prospect and account strategies.

Contract and Agreement Management:

• Negotiate and renew contracts, ensuring terms and conditions meet both client and company requirements.

Requirements

We would love to have you on our team if you have:

• 12+years minimum experience of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, project management or account management functions.
• 8+ years of experience leading customer-facing teams in an innovative environment.
• Experience working in or with defense technology companies or wearable health technology companies.
• Military experience preferred (ideally 8+ years) or equivalent in terms of specific knowledge of US DoD practices, protocol and culture.
• Proven track record working with high-value defense programs, government agencies, or healthcare organizations, driving significant sales growth and strategic partnerships.
• Demonstrated project management expertise with a keen attention to detail to optimize the team for execution.
• Experience in Sales processes and Customer Relationship Management (CRM) systems preferred.
• A consultative approach; the ability to develop rapport and trust with internal teams to achieve objectives and goals.
• Excellent interpersonal communication, self-learning, analytical, and problem-solving skills, coupled with the ability to work under pressure and tight deadlines.
• Outstanding written and verbal communication skills for audiences at all levels; can create and facilitate training programs for teams with little direction.
• Experience in building relationships with people at a variety of levels within matrixed organizations
• Self-starter mentality with the ability to navigate within a fast paced environment.
• Ability to understand unique customer requirements and identify upsell and cross-sell opportunities.
• Ability to understand complex products and distill the key value propositions for the product to the partner; become an expert in Oura products and services.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $165,000 - $206,000
• Region 2: $156,000 - $195,000
• Region 3: $143,000 - $179,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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