Job Details

Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The 988/911 Program Coordinator plays a critical role in supporting the day-to-day operations and strategic expansion of Frontier Behavioral Health's (FBH) 988/911 crisis call diversion initiative. This program aims to appropriately redirect behavioral health-related 911 calls to the 988 Suicide and Crisis Lifeline, improving access to mental health support and reducing unnecessary involvement of emergency services. As the initiative expands to include additional Public Safety Answering Points (PSAPs), this position helps ensure the implementation of consistent, high-quality diversion practices.

Working closely with the 988 Director, the Program Coordinator serves as a key representative of the agency, supporting planning efforts, quality improvement activities, and stakeholder engagement that reflect FBH's mission, values, and commitment to person-centered care. This role is responsible for facilitating cross-agency communication, supporting training efforts, and assisting in the development of workflows and protocols. All responsibilities are carried out in accordance with trauma-informed, person-centered, and culturally responsive principles.

ESSENTIAL DUTIES AND RESPONSIBLITIES INCLUDE THE FOLLOWING:

• Coordinate the daily operations of the 988/911 crisis call diversion initiative and assist in the development and implementation of workflows, training plans, and project timelines, including taking calls as needed.
• Support the expansion of diversion services to additional PSAPs, including partner engagement, onboarding, and the development of call transfer protocols.
• Serve as a liaison to public safety agencies, 988/RCL, FBH clinical teams, and community-based providers to ensure effective coordination and shared understanding of roles.
• Collaborate with the 988-department trainer to ensure joint training efforts for PSAP and 988 staff, to ensure accurate content, and appropriate support tailored to the needs of each partner agency.
• Monitor diversion call data, evaluate outcomes, and contribute to the development of internal and external reports, ensuring quality and consistency in documentation and performance metrics.
• Responsible for development, updates, and reporting related to agreements (i.e., MOU, BAA, etc.). Will develop and maintain strategic plans, workflows to support program operations and effective information sharing; communicate identified needs for related policy or procedure changes to the appropriate leadership.
• Coordinates the development, maintenance, and reporting of program agreements (e.g., MOUs, BAAs). Produce strategic plans and workflows that promote program efficiency, support effective information sharing, and ensure alignment with operational goals and the quality assurance plan.
• Identify areas for process improvement based on data trends, stakeholder feedback, and real-time coordination challenges, and collaborate on continuous quality improvement efforts.
• Promote awareness of the diversion initiative through presentations and participation in community meetings, advisory groups, and statewide forums.
• Collaborate with FBH's DEI Coordinator and community engagement teams to ensure the initiative meets the needs of diverse populations and addresses systemic barriers to access.
• Attend regularly scheduled meetings with FBH leadership and PSAP partners to review case trends, call dynamics, and operational successes and challenges.
• Provide operational support during calls when needed, including assisting in crisis screening, follow-up planning, or coordination with mobile crisis or DCR teams for elevated interventions.
• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Bachelor's degree in social work, psychology, or related field from an accredited college or university.
• Minimum of two years of experience providing behavioral health services to diverse populations.
• Must submit Agency Affiliated Registration within 30 days of hire.

PREFERRED:

• Experience in crisis intervention and emergency response systems.
• Experience coordinating cross-agency initiatives, stakeholder meetings, or public sector projects.
• Experience in PSAP, 911 dispatch, or public safety operations.
• Familiarity with behavioral health call triage, diversion programming, or emergency response protocols.
• Experience scaling a program across multiple areas or regions.
• Project or program management experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of 988 and 911 systems, including crisis response and call diversion protocols.
• Strong interpersonal and facilitation skills with ability to lead multi-agency meetings.
• Exceptional written and verbal communication skills.
• Data analysis and program evaluation skills.
• Proven ability to manage competing priorities with flexibility and independence.
• Strong collaboration and relationship-building skills across systems.
• Commitment to equity, trauma-informed care, and community-based support models.
• Must have reliable transportation, insurance and an active drivers' license and be willing to use personal vehicle in the course of work.
• Commitment and appreciation for diversity and strong interest in contributing to organizational cultural awareness, competency and cultivating an environment that embraces DEI.
• Demonstrated intercultural competency skills and experience working cross- culturally.

PHYSICAL, SENSORY & ENVIRONMENTAL:The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
• May be required to lift 10 - 20 pounds.
• Work may be performed out of the office and travel may be needed to outside areas.
• Blood-borne Pathogen Category IV - No exposure to blood-borne pathogens.

PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour.

#IND1

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave - Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits

• Medical, Dental and Vision
• Retirement - We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS: www.fbhwa.org/careers/perks

• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.