Job Details

At Cannabis & Glass, we are dedicated to positively impacting our customers' lives through exceptional service and accessible cannabis products. We foster a culture of growth and collaboration, aiming to provide an outstanding customer experience.

As the largest recreational dispensary chain in Eastern Washington and Oregon, we take pride in offering the best cannabis prices and a wide selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.

Joining our team means being part of a thriving organization consistently ranked among the top 10% highest grossing retailers in the state of Washington. Whether you seek a retail position or a senior corporate role, Cannabis & Glass offers diverse opportunities for professional growth and development.

We believe in creating an inclusive and supportive work environment where every employee's unique perspectives and contributions are valued. We encourage teamwork, creativity, and empowerment as we work together to achieve our company's goals.

By being part of Cannabis & Glass, you enter a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a rewarding career journey with us where your passion and dedication will significantly impact our customers' lives.

About the Role:

We are seeking a motivated and hands-on Assistant Manager (AM) to lead our retail store operations. As a key part of the store leadership team, you will supervise employees, manage inventory and cash processes, uphold compliance standards, and ensure an outstanding customer experience. You will be the go-to leader on the floor, maintaining smooth store operations while mentoring your team.

Key Responsibilities:

Daily Operations & Leadership

• Oversee daily retail operations, including opening and closing duties.
• Coordinate shift coverage and staff scheduling to ensure proper coverage.
• Provide coaching, support team development, and uphold performance standards.
• Enforce store policies and procedures for compliance and consistency.
• Communicate effectively with store leadership and corporate teams.

Customer Service & Experience

• Maintain a clean, welcoming, and service-driven environment.
• Support customers at every touchpoint by resolving issues promptly and professionally.
• Champion loyalty programs, promotions, and upselling strategies.
• Train staff on service best practices to ensure a strong customer-first culture.

Cash & Inventory Management

• Oversee cash drawer accuracy, petty cash, and end-of-day reconciliation.
• Support bank pickups, deposits, and vault security processes.
• Manage product receipts, restocking, audits, and vendor returns.
• Conduct inventory adjustments and ensure loss prevention protocols are followed.

Visual Merchandising & Technology

• Ensure all displays, menus, and marketing signage reflect current offerings and promotions.
• Maintain kiosk menus, in-store digital screens, and physical signage.
• Troubleshoot POS, kiosk, or display issues, and report technical concerns.

Staff Development & Training

• Mentor new hires and support onboarding processes.
• Assist in delivering ongoing training for policies, compliance, sales techniques, and safety.
• Monitor attendance, performance, and timesheets.
• Support progressive discipline and provide feedback for promotions.

Reporting & Compliance

• Complete end-of-day cash reports, labor tracking, and customer complaint logs.
• Report employee conflicts, policy violations, and safety concerns to leadership.
• Stay up to date with compliance training, SOP updates, and store policies.

Qualifications:

• 1-3 years of retail or supervisory experience.
• High School Diploma or GED equivalent.
• Previous retail, sales, and/or customer service experience.
• While prior experience in the cannabis industry is not necessary, we prefer candidates who are consumers of the product.
• Flexible availability, including weekends, evenings, and holidays.
• Must be committed to coming to work sober.
• Successfully pass a pre-employment criminal background check.
• Minimum 21 years of age.

Benefits and Compensation:

• Pay starts at $21.51/hr.
• Bonus incentives program.
• Employee discount includes 50% off smokable cannabis products.
• Perfect Attendance Incentive Program.
• Health, Dental, and Vision insurance.
• Free Employee Assistance Program (EAP).
• Employee Discount Program offering exclusive discounts from top national retailers.
• Paid Sick Leave (PSL) and Personal Time Off (PTO).
• Holiday Pay for anyone working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees concerning any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status, or any other protected class or characteristic established under applicable federal, state, or local statute or ordinance.