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We are seeking a strategic and experiencedDirector of Claimsto lead our claims management operations. This individual will be responsible for overseeing claims processing, ensuring compliance with regulatory requirements, and developing strategies to optimize efficiency, reduce costs, and enhance the overall claims experience. If you're a dynamic leader with a deep understanding of insurance policies, litigation, and risk management, we want to hear from you!

Key Responsibilities:

• Develop and implement claims strategies to optimize processes, control costs, and improve customer satisfaction.
• Oversee claims handling, investigations, and settlements to ensure timely and fair resolutions.
• Manage relationships with third-party administrators, claims vendors, brokers, and insurance carriers.
• Ensure compliance with all federal, state, and industry regulations.
• Analyze claims trends and implement proactive risk mitigation strategies.

Leadership & Team Development

• Lead, mentor, and develop a high-performing team of claims professionals.
• Provide training and support to enhance technical expertise and service quality.
• Establish performance metrics, conduct evaluations, and drive continuous improvement initiatives.

Operational Excellence & Compliance

• Develop and implement claims policies, procedures, and best practices to improve efficiency.
• Work cross-functionally with legal, finance, underwriting, and risk management teams.
• Ensure accurate documentation and adherence to compliance requirements.

Data Analysis & Reporting

• Analyze claims data to identify trends, cost drivers, and areas for improvement.
• Prepare and present reports to senior leadership on claim performance and financial impact.
• Utilize technology and automation to enhance claims processing efficiency.

Qualifications:

• Bachelor's degreein Business, Risk Management, Insurance, or related field.
• 7+ years of claims management experience, with at least3 years in a leadership role.
• Expertise inproperty & casualty, cargo, and workers' compensation claims, particularly in the transportation industry.
• Experience managinglarge deductible and/or self-insured retention programs.
• Strong knowledge ofcomplex tort litigation and regulatory compliance.
• Proficiency inclaims management software and data analysis tools.
• Exceptionalleadership, problem-solving, and communication skills.

Preferred Qualifications:

• Proven track record ofcost-saving strategies and process improvements.
• Experience working withtransportation-related insurance claims.

Why Join Us?

• Comprehensive benefits package (health, dental, vision, 401k and more)
• A collaborative and supportive team culture

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Truck Transportation

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