Job Details

This range is provided by School of Rock. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $80,000.00/yr

Direct message the job poster from School of Rock

Corporate Recruiter at Youth Enrichment Brands

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!

Our Company Operations Managers are eligible to participate in our employee benefit programs, including:

• General Manager monthly profit share bonus program
• Medical, Rx, dental, and vision coverage
• Paid time off, holiday pay
• 401(k) retirement plan with company match
• Flexible Spending Account/Health Savings Account
• Disability and Life insurance
• Free Employee Assistance Program

The Company Operations Manager (OM) will work closely with the company school General Managers (GMs) to bring that commitment to life.

The OM will lead, build, support, and maintain effective relationships with GMs, and all school personnel to help our schools and systems operate successfully by delivering great music programs and operating efficient schools. They will act as a brand consultant charged with reviewing and improving all aspects of school performance, including but not limited to revenue growth, brand standards, music program excellence, and school KPIs.

This position reports to the Vice President of Company School Operations.

This position is hybrid but the candidate must be local to the market they support.

RESPONSIBILITIES:

Company Owned Schools

• Responsible for the management and profitable performance of multiple company-owned schools. Each school has a GM for day-to-day operations, who will report to the OM.
• Operate with strong business acumen and hold overall P&L accountability for schools within their market
• Track and analyze school revenue, payroll, and other key operational and human capital metrics to identify and subsequently create efficiencies where needed
• Operate autonomously, and report weekly on KPIs, operational issues and standards, marketing initiatives, safety standards
• Provide leadership and direction to GMs and all admin staff within the schools. Talent mining, development, and retention are critical parts of this role. This includes recognizing and rewarding performance; coaching and counseling team members; offering timely performance reviews and addressing and assisting in resolving issues in a way that promotes employee engagement.
• Facilitate quarterly business review meetings with Company GMs to review annual plans and help shape performance edits where needed for the remainder of the year.
• Oversees creation of local marketing plans to help drive community
• Monitor GMs for consistent achievement of optimal labor management, school safety, and brand environment goals as established by operations business plan and our operating standards.
• Direct the successful operation and testing of new operational concepts, programming changes, or technology considered for system-wide implementation and ultimately be a model for Franchisees
• Ability to collaborate effectively across different business functions, different perspectives, and different styles of leadership.
• Engage our music leaders to consult on delivering an exceptional music education experience for students, providing strong engagement with each child, and maximizing student enrollment
• Completes and submits all reports, documentation, and other administrative requirements in a timely manner
• Serve as an expert in managing and running schools with ongoing knowledge of our programs and best practices.

Drives Brand Awareness:

• Consistently possesses, maintains, and demonstrates expert-level knowledge of School of Rock brand standards, educational programming, procedures, and operational tools, systems, and manuals.
• Ensures that School of Rock training tools, marketing resources, educational programming and operational procedures are being utilized.
• Protects the School of Rock brand and students by following up during all school visits on safety standards and practices.
• Coordinates successful roll-outs and training of new programs, initiatives, and campaigns.
• Cultivates a collaborative environment across the corporate team and company-owned schools to support a consistent "one brand" vision.
• Demonstrated abilities to perform under pressure, adapt to changing dynamics, and find solutions that satisfy our customers and our schools
• Monitors brand implementation, Voice of the Customer surveys (NPS), and other relevant reports.

REQUIREMENTS

• 3+ years experience as a high performing School of Rock General Manager (or equivalent work experience).
• Bachelor's degree or similar work experience.
• Strong financial acumen, analytical, problem-solving, negotiation, and influencing skills.
• Demonstrated ability to develop open and trusted relationships with internal partners and stakeholders.
• Effectively communicates and positively influences direct reports.
• Possesses a high degree of self-motivation with a proven track record of achieving results.
• Ability to handle multiple tasks within a constantly changing and demanding environment.
• Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
• Ability to effectively communicate and influence at all levels of the organization. Demonstrated comfort tailoring messaging to different audiences, combining executive presence with the ability to relate to students, parents, peers, and executives.
• Ability to travel and work in schools each week and/or as needed to ensure optimal performance
• Expert-level skill with various software productivity tools and point of sale (POS) systems
• Passion, love, knowledge and/or experience in music, the arts and/or education is highly desirable
• Strong connection to School of Rock's mission

It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Musicians and Education Administration Programs

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