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Join our client's accounting and finance team as the Senior Payroll Manager, where you will be responsible for overseeing the complete payroll process for approximately 9,000 employees across the U.S. and Canada. Your leadership will ensure that payroll is processed accurately and on time, in compliance with all applicable laws, internal policies, and union agreements.

Required Qualifications:

• Minimum of ten (10) years of payroll administration experience
• Minimum of five years' experience managing teams in a multi-jurisdiction or high-volume corporate environment, preferably in the hospitality industry.
• Must be technically proficient in US and Canada federal, state, provincial, and local payroll related employment laws.
• Proven experience processing high-volume payrolls (5,000+), including strong experience in payroll GL integration and reconciliations.
• Intermediate to advanced level skills in Microsoft Office Suite (i.e., Excel, Outlook, Teams, Word, and PowerPoint).
• Experience with ERP systems (e.g., SAP, Oracle, Workday) for payroll. SAP SuccessFactors' payroll system experience is preferred.
• Must be able to establish and maintain eligibility to work in the United States.
• Must be able to travel ~20% as needed within the US and Canada, with overnight and extended stay.
• Must be able to pass and maintain a criminal background check and a Transportation Security Administration (TSA) clearance and/or a comprehensive Federal Aviation Administration (FAA) background check, as required.

Preferred Qualifications:

• Certified Payroll Professional (CPP) designation demonstrating advanced knowledge and expertise in payroll compliance, systems, tax reporting, benefits, garnishments, accounting, and auditing practices.

Responsibilities:

• Lead and direct the payroll team in the accurate and timely processing of payroll for approximately 9,000 employees across the U.S. and Canada, ensuring compliance with internal policies, collective agreements, and applicable federal, state/provincial, and local laws.
• Manage end-to-end payroll processing, including wage disbursements, statutory and voluntary deductions, tax withholdings, garnishments, and benefits administration. Approve payroll liabilities and ensure accuracy in all related reporting.
• Act as a strategic partner to Accounting, Finance, HR, Operations, and IT, aligning payroll processes with organizational objectives and regulatory requirements.
• Maintain and support payroll system integrations, data accuracy, and system performance. Lead automation initiatives to improve compliance tracking, tax reporting, and funding workflows.
• Reconcile payroll-related general ledger and tax accounts. Support monthly, quarterly, and year-end close processes by ensuring accurate data integration and resolving discrepancies in coordination with Finance.
• Monitor and ensure adherence to changing payroll legislation, wage and hour laws, and union agreements across jurisdictions. Lead payroll audits and ensure readiness for internal, external, and regulatory audits.
• Drive continuous improvement in payroll processes and systems. Implement controls to enhance efficiency, accuracy, compliance, and risk mitigation, including automation of tax configurations and workflows.
• Analyze payroll metrics and prepare executive-level reports to inform financial planning and strategic decisions.
• Manage relationships with third-party payroll providers and tax agencies. Oversee timely and accurate tax reporting and funding. Support system upgrades, special projects, and corporate audits.
• Uphold the highest standards of confidentiality and data security in all payroll processes.
• Take initiative in identifying and resolving payroll issues, escalating appropriately and ensuring root-cause analysis is conducted to prevent recurrence.
• Supervise and mentor the payroll team, ensuring balanced workloads, adherence to deadlines, and ongoing training on payroll compliance and best practices. Foster a culture of service excellence, accountability, and continuous learning.
• Leverage data-driven methodologies to validate payroll accuracy, identify error trends, and implement solutions that improve accuracy and compliance with wage, hour, and tax laws.
• Maintain a comprehensive knowledge base of union contracts, tax tables, wage and benefit rates, and regulatory provisions impacting payroll. Ensure proper documentation and compliance across all payroll functions.
• Develop and maintain efficient ticketing and escalation procedures. Partner with internal stakeholders to streamline issue resolution and improve response times.
• Collaborate with HRIS, benefits, and HR shared services teams to conduct audits, implement system updates, and support integration efforts.
• Oversee accurate, real-time record keeping of payroll-related policies, rate sheets, union agreements, and procedural documentation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting, Financial Services, and Airlines and Aviation

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