Job Details

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We specialize in advanced cybersecurity, robust communications and networking, and unified communications and collaboration tools. Our services also include contact center management, scalable data platforms for analytics and AI, and 24/7 IT support. With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.

As an IT Manager, you will be responsible for overseeing all technology operations within the organization. You will work closely with the IT team as well as alignment with business leadership around technology strategy with business objectives, ensuring seamless operations and the successful execution of IT initiatives.

What You'll Do

• Manage IT Operations: Oversee the deployment, monitoring, maintenance, and upgrade of all enterprise systems, application software, database management, networking hardware and software, servers, and desktop PC systems.
• Team Management: Manage all aspects of IT staffing, from recruitment and supervision to scheduling, development, evaluation, and disciplinary actions. This role is approximately 70% management and strategy, 30% hands-on technical.
• Information Security Management System (ISMS): Oversee the implementation and maintenance of ISO 27001 standards and manage the ISMS to ensure compliance and enhance organizational security posture.
• IT Strategy: Evaluate the company's IT needs, establish IT Strategy, refresh cycles and procure the necessary hardware and software.
• End-User Services: Oversee the delivery of end-user services, including help desk and technical support services.
• Stay Updated: Keep abreast of the latest technologies to ensure the company is leveraging the most effective tools and practices.
• Contract Negotiation: Negotiate and administer contracts and service agreements with vendors, outsourcers, and consultants.

• Bachelor's degree in computer science, Information Technology, or related field or equivalent work experience.
• Minimum 2 years' supervisory experience.
• Minimum 5 years related work experience.
• Proven experience as an IT Manager or similar role.
• Experience with ISMS and ITIL Principles.
• Strong understanding of computer systems, networks, security, telecommunications, databases, datacenter technologies, and disaster recovery strategies.
• In-depth knowledge of applicable data privacy practices and laws.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.

• Salary Range: $105,000 to $140,000 plus Bonus
• Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

• Medical Insurance with a PPO and HDHP plan option
• Dental and Vision Insurance
• 401(k) matching contributions
• 15 days of PTO and 9 paid holidays
• Wellness program