Job Details

LTSS Case Manager I/II

Provides Intake and Ongoing Case Management for adults and/or children who are in need of Long Term Services/Supports (LTSS) in their homes and communities. Works under the supervision of the LTSS Supervisor and performs a variety of routine work within established policies, procedures and receives detailed instructions on new projects and assignments. This position has no supervisory responsibilities.

Essential Functions LTSS Manager I:

• Manages an ongoing caseload of up to 65 members, ensuring effective Case Management.
• Conducts intake/screening for new referrals and completes functional assessments to determine eligibility for available programs.
• Collaborates with members, family/authorized representative and providers, to develop risk and needs assessments, establishing goals, coordinating client services and referrals.
• Coordinates and monitors the delivery of services and supports outlined in the Support Plan, referring members to community resources as needed.
• Conducts in-person visits with members in accordance with program regulations.
• Maintains and updates documentation in paper case files and completes all required documentation in the state-prescribed system(s) within designated timelines.
• Demonstrates professional-level, complex writing skills.
• Responds promptly to critical situations.
• Refers members to and/or facilitates enrollment in state-funded programs.
• May perform other duties as assigned.
• Regular and predictable attendance is required.
• Maintain sensitive and confidential information.

Essential Functions LTSS Manager II:

• Manages an ongoing caseload of up to 75 members, ensuring effective Case Management.
• Conducts intake/screening for new referrals and completes functional assessments to determine eligibility for available programs.
• Collaborates with members, family/authorized representative and providers, to develop risk and needs assessments, establishing goals, coordinating client services and referrals.
• Coordinates and monitors the delivery of services and supports outlined in the Support Plan, referring members to community resources as needed.
• Conducts in-person visits with members in accordance with program regulations.
• Maintains and updates documentation in paper case files and completes all required documentation in the state-prescribed system(s) within designated timelines.
• Demonstrates professional-level, complex writing skills.
• Responds promptly to critical situations.
• Refers members to and/or facilitates enrollment in state-funded programs.
• May perform other duties as assigned.
• Regular and predictable attendance is required.
• Maintain sensitive and confidential information.
• Assists with training and mentoring new staff.
• Manages moderately complex cases.
• Participates in state-level meetings and stakeholder workgroups.
• Assists with developing internal processes/checklists for the team.
• Provides community education on LTSS system and available programs.

Minimum Qualifications:

Case Managers employed on or after October 8, 2021, must fulfill the following minimum qualifications:

Education: A Bachelor's degree from an accredited college or university in Social Work or a Human Behavioral Science field; or Accumulation of five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or A combination of education and relevant experience suitable for the position's requirements.

Relevant experience is defined as:

• Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or nonprofit administration, or health/medical services, including working directly with persons with physical, intellectual or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; and,
• Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.

Experience LTSS Case Manager II: A minimum of two (2) years full time case management experience in Long Term Services and Supports.

Required Knowledge: Basic understanding of laws and regulation regarding abuse, neglect, and mistreatment of children and adults. Principles and practices as related to Long Term Care determinations, case management, risk assessment and crisis intervention. Development of Person-Centered Support Plans and assist Member/AR in determining most appropriate service delivery option.

Language Skills: Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must be able to read, understand, and interpret complex documents. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have understanding of current technical report and business correspondence writing techniques and methods. Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, technical reports, procedure documents and manuals. Must be able to make effective and persuasive presentation on complex topics to a wide variety of audiences.

Interpersonal Skills LTSS Case Manager I: Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Have strong customer service orientation and work collaboratively within a team environment. Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Must have the skill to organize work flow and accomplish established objectives. Possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must maintain appropriate professional boundaries in relationships with customer/clients and the general public.

Interpersonal Skills LTSS Case Manager II: Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Have strong customer service orientation and work collaboratively within a team environment. Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Must have the skill to organize work flow and accomplish established objectives. Possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must maintain appropriate professional boundaries in relationships with customer/clients and the general public. Have the ability to lead by example and have positive influence on less-experienced team members. Self-motivated and willing to assist team when short-staffed and/or during times of transition.

Mathematical Skills: Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Skills LTSS Case Manager I: Must be able to apply basic principles of logic and reasoning to a variety of practical problems. Have problem solving and troubleshooting skills. Must have strong organizational skills and the ability to prioritize and work on multiple tasks. Must be able to exercise some independent judgment and function under pressure. Must be able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.

Reasoning Skills LTSS Case Manager II: Must be able to apply basic principles of logic and reasoning to a variety of practical problems. Have problem solving and troubleshooting skills. Must have strong organizational skills and the ability to prioritize and work on multiple tasks. Must be able to exercise some independent judgment and function under pressure. Must be able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it. Ability to support less-seasoned staff with troubleshooting and problem solving.

Office Technology/Computer Skills: Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities. Must be proficient in word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy. Must be able to learn the software and programs related to the position and the County.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand for long periods of time; use hands and fingers to handle or feel; and reach with hands or arms. The employee is required to stand, walk, climb or balance, twist, stoop, kneel, crouch. Must be able to respond to the customers' needs and perform tasks requiring extensive hand and eye coordination. Dexter