Job Details

Front Desk Agent

The Davenport Tower is a prestigious luxury hotel located in downtown Spokane, WA, offering a dynamic and exciting work environment for those seeking a rewarding career in hospitality. As a job applicant, joining the team at The Davenport Tower means being part of a property known for its modern design, exceptional service, and vibrant atmosphere. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and exciting career path. The Davenport Tower is dedicated to creating a culture that values innovation, teamwork, and outstanding guest experiences. Employees can expect to work in a contemporary and stylish environment, where they can showcase their skills, grow their career, and be part of a team that delivers outstanding service to guests. Joining the team at The Davenport Tower presents a unique opportunity to be part of a hotel that is known for its cutting-edge approach to hospitality and setting the standard for excellence in Spokane.

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

* Provide exceptional customer service, creating a positive first impression for guests

* Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency

* Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy

* Assist guests with recommendations and information about local attractions, dining options, and hotel amenities

* Collaborate with other departments to ensure seamless guest experiences

* Maintain a clean and organized front desk area

* Handle cash and credit card transactions accurately

* Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

* Previous experience in a customer service role, preferably in a hotel or hospitality environment

* Excellent communication and interpersonal skills

* Previous cash handling experience required

* Strong problem-solving abilities and the ability to remain calm under pressure

* Proficiency in computer systems and knowledge of hotel property management software

* Outstanding organizational and multitasking skills

* Availability to work flexible schedules, including evenings, weekends, and holidays

* High School diploma or equivalent