Job Details

Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt, efficient and accurate service. Responsible for answering incoming customer and branch inquiries. Perform account maintenance requests, and researching/resolving problems and errors in a timely manner; resolving Electronic Funds Transfer (EFT) disputes. Responsible for providing Tier 2 telephone, email, and chat support to internal and external clients. Identify emerging trends (e.g., fraud, access issues,etc.). Perform data entry and file maintenance to deposit accounts, online/mobile banking profiles, and Person-to-Person (P 2 P) accounts (e.g.,Zelle), bill pay, and other online banking applications. Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes. Identify areas ...Operations Specialist, Banking, Operations, Specialist, Online, Remote, Manufacturing