Job Details

Client Engagement Center Service Rep, you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities. In this role you'll have the opportunity to:Provide exceptional client service. Research and resolve problems and errors. Provide client and branch support for online and mobile banking and all other loan related transactions. Contribute to department service quality goal achievement. Proactively assess clients service needs, resolve inquiries, provide account information, and perform a variety of transactions on the clients behalf. Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff. Utilize computerized systems to gather information, troubleshoot and track calls. Comply with policies, procedures, security requirements, and g...Engagement, Representative, Client Service, Client Relations, Operations, Customer Service, Retail