Job Details

Member Services Representative

Join our team as a Member Services Representative! Location: Must be near an Admin Hub in the State of Washington (Renton or Spokane). Work Style: Remote with occasional onsite support for IT/system issues. Are you passionate about helping people navigate their healthcare journey? Do you thrive in fast-paced environments and enjoy solving problems with empathy and precision? If so, we want to hear from you!

As a Member Services Representative, you'll be the voice of support for our members, providers, and partners. You'll handle inquiries and resolve complaints related to:

• Health plan coverage, claims, referrals, and eligibility
• Delivery system issues like appointment access, physician selection, and billing concerns
• Communication via phone, email, and in-person interactions

Your work will directly impact the satisfaction and well-being of our membersmaking a real difference every day.

What we're looking for:

• Required: High School Diploma or GED (must be verifiable), 1+ year of high-volume call center experience, prior remote work experience, experience in a regulated industry (Healthcare, Insurance, Banking, etc.)
• Ideal Candidate Traits: Empathetic communicator, detail-oriented problem solver, comfortable navigating complex systems, able to maintain focus in a private, distraction-free workspace

Why you'll love working here:

• Be part of a mission-driven organization
• Collaborate with a supportive and inclusive team
• Gain valuable experience in healthcare and insurance

Pay and Benefits: The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position. Application Deadline: This position is anticipated to close on Aug 29, 2025.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.