Job Details

• Bachelor's degree or equivalent experience and knowledge in hospice or healthcare operations and sales management
• At least 3 years of progressive experience managing operations in healthcare, hospice preferred
• Demonstrated ability to supervise and direct management personnel
• Understanding of business processes and systems that support the healthcare industry
• Experience in changing organizational processes to implement standard methods and practices
• Must have an outstanding interpersonal, communication and presentation skills along with a strong executive presence
• Possess good organization, people and problem-solving skills and the ability to multi-task many projects and strategies simultaneously
• Knowledge of business management and a working knowledge of the Medicare Hospice Benefit preferred
• Experience with EMR/Customer Relationship software is a plus

What You Will Do:

• Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
• Ensure interdisciplinary care is provided while ethical business and clinical practice are maintained
• Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
• Ensure documentation of services provided is accurate and timely
• Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service, continuing education, competency testing and performance improvement. Ensure maintenance of personnel records
• Ensure appropriate staff supervision during all service hours and insure support services are available to staff
• Responsible for supervision and evaluation of family satisfaction surveys
• Manage conflict and complaint resolution
• Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agency's patients and monitors business operations to ensure financial stability
• Participate in quality improvement activities including appropriate policies are developed and implemented to accomplish identified outcomes
• Evaluate services and staff against measured outcomes
• Ensure actionable objectives are derived from the evaluation of these services and personnel
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

Full Time Employee Benefits

• Competitive Pay
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Company car for qualifying individuals

Our Story/Mission
Heart'n Soul Hospice is a local hospice agency based out of Renton, WA and we have established roots in the community. Ourmission is toprovide compassionate end of life care, grief support, and education to our patients, their families, and our community.

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
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This is a management position
This is a full time position