Job Details

Help Desk (2)
Contract

Job Site : Onsite

Job No. : 31696

City :

State : WA

Pay Range : $26-35/hr W2

Job Details:

BENEFITS: Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

EXTENSION/CONVERSION: Eligible

ROLES & RESPONSIBILITIES

Seeking a highly capable and motivated help desk technician. This role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue head quarters this role supports both in person and virtual staff requests.

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
• Active Directory Account maintenance
• Managing access to internal and external collaboration spaces
• PC Lifecycle Management
• Conference Room Support
• Inventory Receiving, & Tracking
• Fulfil software requests
• Printer management
• Business travel support
• Demonstrate and assist with remote access to resources
• Assisting with onboarded as assigned

ESSENTIAL QUALIFCATIONS

• 1-3 years of experience supporting customers and clients both in person and remotely
• Rapid deployment imaging technologies MDT and SCCM
• Windows 10/11 in a domain-managed environment
• A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
• A general understanding of modern Information Security principles and practices
• Experience with a commercial ticketing system JIRA
• An understanding of desktop and laptop hardware

WHY AVERRO?

BENEFITS: We offer premium benefits to our contractors.

VETERAN OWNED: We support and place a high number of veterans.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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