Job Details

Overview

Join to apply for the Remote Call Center Representative role at TEKsystems

Responsibilities

• Ensure account and member security by identifying red flags and safeguarding member assets and account information.
• Provide account information and perform basic account transactions.
• Route members to the appropriate departments.
• Provide account balances and review transactions on member and business accounts.
• Transfer funds on member and business accounts, to other members or financial institutions.
• Open new accounts and educate members or potential members on products and services that best meet their needs.
• Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
• Order debit cards for new and existing members.
• Debit Card research related to transactions on members debit cards, limit increases.
• Handle lost, stolen or misplaced debit card queries.
• Submit disputes for unauthorized electronic checks.
• Release Direct Deposits.
• Perform complex account transactions such as account shutdown and stop payments on checks, etc.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Shifts

• Training is M-F, 9:00 AM5:30 PM EST (15 working days: 11 days of trainer-led instruction, 4 days of field exercises on the phone).
• After training, there is a two-week nesting period with on-site call coverage, daily one-hour debriefs, and supervisor guidance.
• Post-nesting, work your assigned shift with schedule (MonSat or SunFri) meeting teleworking guidelines and performance standards.
• Normal post-training shift: MonSat Flex schedule with start times between 12:00 PM and 1:00 PM EST; weekend work required (Saturday OR Sunday).

Pay and Benefits

• Pay range: $19.50 per hour.
• Benefits may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) with pre-tax and Roth options; Life Insurance; Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off (PTO/Vacation/Sick Leave).

Work Environment

• 100% REMOTE; must reside within a 60 mile radius of the local Training Hub in Sandy Springs, Georgia.
• Equipment must meet minimum requirements; wired Ethernet connection required; high-speed internet required (minimum 50 Mbps download, 25 Mbps upload).
• Workspace must accommodate two monitors, a phone, keyboard and mouse, and be free of distractions.

About TEKsystems

TEKsystems is an Allegis Group company and an equal opportunity employer. TEKsystems is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.