Job Details

In this role you will deliver outstanding service to customers contacting Columbia via phone, digital, or contact channels. You will assist customer with reporting fraud, filing disputes, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Columbia products and services. Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed. Complete debit card limit increases over the phone, using Docu. Sign per department policy to ensure the protection and security of the account. Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions. Perform a variety of transactions and maintenance on the custo...Customer Care, Agent, Customer Service, Retail, Banking, Fraud