Job Details

Join our supportive, close-knit team as a Client Services Officer, where you will assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. You will also manage a loan portfolio, guiding customers through repayments and enquiries with care and clarity.

• Provide resolution to inbound enquiries via phone, email, and online channels.
• Communicate with borrowers via phone, email, and SMS to proactively monitor and manage accounts, identifying high-risk cases for escalation.
• Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower.
• Deliver outstanding service to real estate agencies and their clients using our payment platform.
• Collaborate with internal teams to ensure processes are followed and a high level of service is maintained.