Job Details

Position Purpose

The Program Manager under the general supervision of the Family Service Director is responsible for providing case management and services to families. The incumbent provides a strengths-based approach to family permanency and stability; facilitates family group conferences/family unity meetings, as needed, to identify and assess family supports. He/she provides counseling services, and appropriate resource and referral. The incumbent maintains records; case plans and appropriate documentation of family contacts and assessments. He/she provides written reports on status of children and families. The incumbent supervises, consults and advises the family support workers and interns to ensure consistent application of policies and to provide information and advice regarding services and referrals. He/she also provides supervision to interns. Lastly, the incumbent will provide rotating emergency coverage.

Principle Accountabilities

• Case Management - Maintain records on families to meet specific program requirements. Facilitate family group conferences or meetings to assess total family support network. Engage families and other supports to assess families' needs and implement interventions that are goal oriented and achievable. Document all interactions with families and children; provide in home services, family group conferencing and produce periodic reports to ensure progress and decreased dependency on support systems. Complete all necessary reports in a timely manner. Attend Administrative reviews and court hearing as required equipped with all necessary and pertinent documentation.
• Clinical Services - Conduct on-going assessment of the family's strengths and progress towards independence or permanency goals. Effectively plans and implements interventions in the progress of case planning. Determine the necessity of counseling and skill training to family around child management and developmental issues. Provide counseling and identifies resources to address client needs. Seeks clinical supervision when planning interventions.
• Collaboration - Maintain relationships with other community agencies, educational institutions, businesses and service providers to advocate for clients. Participate in internal and external meetings in spirit of mutual support of families advocate for needed resources and services and to ensure families are provided with all possible resources available.
• Supervision – Reviews current skills of family support workers and interns, provides appropriate work assignments and case supervision. Identify strengths and deficiencies and develop a professional development plans with assigned staff/interns. Orientate interns to school requirements and departmental/organizational requirements. Complete all reports necessary for placements. Provide support and direction to staff to increase their ability to handle more progressively responsible functions.
• Program - Participates and provides information as needed to appropriate personnel in the development of new programs and initiatives. Identify gaps in services to children and families and suggests methods or plans to address gaps in services.
• New Staff – Provide leadership, and actively engage new staff in developing knowledge of CSC, the strengths-based approach, and the framework in which community based social work practices are implemented. Acts as a resource for new staff by providing guidance and support when necessary.

Education

Bachelor's degree, preferably Master's in Social Work from an accredited school of social work or related field. LGSW required.

Experience

Three years of experience in child welfare, training in family systems theory, strength-based approach and behavioral family therapy. Excellent problem solving, analytical, organizational, and oral and written communication skills. Ability to prioritize work