Job Details

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress.

Were looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The position interacts with Lumen customers professionally and courteously, remotely or in person to review and discuss service order requirements. Persons in this position will be expected to: evaluate customers service needs in addition to recognizing and suggesting additional/alternative services as appropriate. The position installs, repairs, and tests residential and small business telecommunication services and broadband products and services.

This is an entry-level position with no experience required and be willing to work outside. Also, the ideal candidate will have some customer service experience and some related experience.

Location and Schedule

This is a full time position located in Seattle, WA. The schedule is an 8-hour shift typically between 7:00am 7:00pm. When required, there is mandatory overtime up to 8 hours/week. May also require weekends and holidays.

The Main Responsibilities

• Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products and services.
• Set up, reconfigure, maintain, and troubleshoot customers wireless/wired home network.
• Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to terminals.
• Utilizes hand tools, power tools, and specialty tools to install or repair and confirm product/service functioning properly.
• Read and interpret customer service orders, repair tickets, technical drawings, maps, blueprints, diagrams, etc.
• Complete a designated amount of work in a specified timeframe with a high degree of quality.
• Interact with customers professionally and courteously via telephone and on the premises.
• Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services.
• Identify/explore additional revenue generation opportunities.
• Work well with others to achieve common goals and to foster a cooperative climate.
• Uses laptop for various purposes, including but not limited to checking email, reviewing ticket or circuit information, and running test routines.
• Work with telecom color-coded wires and cables.

What We Look For in a Candidate

• Able to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• Requires a valid state drivers license and a satisfactory driving record.
• Able to climb and work at elevations exceeding 18 feet.
• Able to work in confined spaces.
• May perform strenuous physical activities including, but not limited to lifting objects that weigh up to 75 pounds.
• Able to perform job activities outdoors in different weather conditions.
• High school diploma
• 0 to 2 years of experience

Compensation

Minimum hourly rate: $23.28, Maximum hourly rate: $34.92. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks.

Lumen is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.