Job Details

Job Description:

Jubilant HollisterStier LLC, Spokane's Largest Manufacturing Company, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Manager of IT Applications designs, implements, and maintains essential business applications and databases to support operational excellence and strategic growth. The manager ensures high availability, performance, and security of business‑critical systems while actively contributing to development, integration, and support activities, including the application of AI technologies to enhance automation, predictive analytics, and intelligent decision‑making.

Responsibilities:

• Design and Implement Application Support Framework – Establish processes, tools, and standards for supporting business applications, ensuring scalability and maintainability from the ground up.
• Hands‑On Development and Troubleshooting – Actively engage in coding, configuration, and debugging of business applications and database systems to resolve issues and optimize performance.
• Database Administration and Optimization – Oversee database and data‑lake architecture, performance tuning, backups, and security, ensuring data integrity and availability across all supported platforms.
• Drive AI Adoption – Identifying use cases and integrating intelligent features such as automation and predictive insights into business applications and data workflows.
• Stakeholder Collaboration – Work closely with business units, leadership, and project managers to align application support with organizational goals and user needs.
• Incident and Problem Management – Lead root cause analysis and resolution of application and database incidents, implementing preventive measures, and documenting solutions.
• Application Lifecycle Management – Manage upgrades, patches, and deployments for business applications, ensuring minimal disruption and compliance with change management protocols.
• Monitoring and Reporting – Develop and maintain dashboards and reports to track application performance, support metrics, and team KPIs, driving data‑informed decisions.

Qualifications:

• Bachelor's degree required.
• Master's degree preferred.
• Certified Scrum Master desired.
• ITIL 4 Foundation desired.
• 5+ years of hands‑on experience in managing and supporting enterprise business applications, including configuration, troubleshooting, and performance optimization required.
• Strong background in database administration, primarily with SQL Server databases, covering backup strategies, performance tuning, and data integrity required.
• Proven track record of building and leading technical teams, preferably from the ground up, with experience in hiring, mentoring, and establishing support processes required.
• Experience in incident and problem management, including root cause analysis, resolution planning, and documentation within ITIL or similar frameworks required.
• Demonstrated ability to collaborate across departments, translating business requirements into technical solutions and aligning application support with organizational goals required.
• Ability to manage the entire lifecycle of software applications, including requirements gathering, development, deployment, maintenance, and retirement. This process ensures alignment with business needs and technical standards required.
• Proficiency in analyzing business workflows to identify opportunities for automation, efficiency improvements, and application enhancements that support organizational goals required.
• Extended periods of sitting and performing computer‑related tasks required.

Shift:

Weekday days, Monday-Friday

Compensation & Benefits:

This is an on‑site, full‑time position located in Spokane, WA.

• Hiring Wage: $93,800 - $137,500 annually depending on experience, with opportunity for growth, promotion and annual raises. Midpoint and above is reserved for employees who have longevity with Jubilant HollisterStier and consistently exhibit outstanding performance over a period of time in the role.
• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts
• Life, AD&D, Short and Long Term Disability
• 401(k) with company match
• Generous paid time off plan
• Employee Assistance Program

Unlock your potential with Jubilant HollisterStier! If you're seeking a dynamic and rewarding career, we welcome your application today!

Please click on the Spokane, Wa. Link

Jubilant HollisterStier is an EEO/AA Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require assistance applying for a position, please contact our HR Department at:

...@jubl.com