Job Details

Join to apply for the Manager, Partner Success role at DoiT.

Location: Remote in the United States, preferably in the Pacific or Central time zone.

Who We Are: DoiT is a global technology company that utilizes cloud-driven solutions to help organizations drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well‑architected and scalable state—from planning to production. We deliver DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, and help our customers solve complex multi‑cloud problems and drive efficiency.

The Opportunity

The DoiT Manager, Partner Success will be an integral part of our Customer Success team. We are looking for an experienced Manager, Partner Success who is excited by the opportunity to be hands‑on managing partner relationships while also playing a strategic role in building out our partner program, defining how we operate, scale, and hire for the team in the future.

Responsibilities

• Partner Relationship Management
  • Operate as the primary point of contact for our channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success.
  • Drive partner program metrics, including growth of partner customer accounts, management of support issues, and cost control to serve.
  • Deliver “train the trainer” sessions on the DoiT Cloud Intelligence platform to partners.
  • Act as a “voice of the partner,” providing feedback to internal teams and stakeholders.
  • Facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment.
• Partner Program Development
  • Leverage industry knowledge and best practices to build our Partner Success playbooks and processes.
  • Collaborate with DoiT enablement to develop asynchronous partner training.
  • Define, implement, track, and report on partner program KPIs.
• Team Development
  • Build out a Partner Success hiring strategy and headcount plan in alignment with existing partnerships and pipeline opportunities.
  • Define job responsibilities, metrics, and qualifications for the Partner Success team.
  • Hire, grow, and retain the team that will support our partner program.
• Go to Market Support
  • In collaboration with GTM teams, define messaging and approach to expanding the partner footprint.
  • Participate in meetings with potential partners, representing the delivery side of our partner program.
  • Assist with DoiT Cloud Intelligence demos and evaluations to support partner ecosystem growth.

Qualifications

• 5+ years of experience in partner success or leading partner programs in the SaaS space.
• Exceptional executive presence, with the ability to present to and influence executive‑level stakeholders.
• Proven experience working cross‑functionally with sales, product, marketing, customer success, and finance teams.
• Project and/or program management skills.
• Excellent written and verbal communication skills.
• Comfortable working in a fast‑paced, ambiguous environment independently.

Bonus Points

• Understanding of FinOps SaaS platforms and/or cloud technologies.

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Are you a Do'er?

Be your truest self. Work on your terms. Make a difference. We are a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your professional and personal skills.