Job Details

Role model for exemplary customer service behaviors. The Retail Store Closing Lead will provide a great Customer Service experience to all customers and associates with a high level of professionalism Engage associates, promote open communication, provide recognition and coaching in the moment Touch base with each associate to establish priorities Monitor the front-end experience and ensure a great first and last impression Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness Review daily staffing, lunch/break schedules and cashier coverage Assign back-up cashier to ensure timely processing during peak periods Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover Follow-up on assigned workload planner and tasks and ensure completion. Ensure associates understand the expectations and have the tool necessary to perform them Conduct AM/ PM store Rallies Complete closi...Lead, Store, Retail, Part Time, Customer Service