Job Details

Overview

Chief Marketing Officer (Communications Consultant 5)
Monday - Friday | 8AM - 5PM | ON-SITE

Who We Are: The Northwest Museum of Arts & Culture (MAC) seeks to engage our audiences in the appreciation of art, history, and culture of the Inland Northwest and beyond, through collection stewardship, exhibitions and programs that enrich and inspire. Established in 1916, the MAC is the oldest cultural organization in Spokane, Washington, and serves over 100,000 visitors each year from around the region. The museum collections contain over 63,000 objects, including the largest known collection of Plateau tribes art and artifacts.

About the Opportunity: As the Chief Marketing Officer, you will lead the agency's marketing, communications, and public relations efforts to elevate brand awareness, drive attendance, and increase revenue across exhibitions, programs, and events. You will work closely with the Executive Director and senior leadership to implement strategic marketing initiatives that advance the agency's mission and support organizational goals. This role oversees all aspects of marketing operations, including audience development, advertising, promotions, and market research, as well as management of social media and media relations. You will direct marketing staff, contractors, and vendors to ensure projects are high-quality, on time, and within budget, while fostering strong internal and external partnerships that enhance the agency's visibility and impact.

Some of What You'll Enjoy Doing Includes:

• Directs marketing operations for Development, Exhibitions, and Education programs, including audience development, advertising, promotions, and market research to support strategic and revenue goals.
• Develops and implements integrated marketing plans with defined objectives, budgets, and promotional tactics for exhibitions, programs, events, and other revenue-generating activities.
• Oversees brand management, including visual identity, brand guidelines, and creative development for all marketing materials and communications.
• Writes and produces marketing content, coordinates advertising and promotional partnerships, and ensures timely delivery of media assets.
• Manages and monitors the marketing department budget, evaluating performance and adjusting strategies to achieve desired outcomes.
• Oversees all media and public relations activities, serving as a key communications advisor to executive leadership and managing responses to emergency or crisis situations as a COOP critical staff member.
• Ensures consistent internal and external messaging across departments and directs production of all marketing photo and video content.
• Leads and manages marketing staff, contractors, and vendors to ensure high-quality, on-time, and on-budget project delivery; oversees recruitment, contracting, performance management, and achievement of departmental and organizational goals.
• Other duties as needed.

Required Qualifications:

• Three (3) years of management experience.
• Demonstrated deep knowledge of marketing strategy, branding, advertising, promotions, and market research, with strong creative skills and a record of achieving measurable results.
• Ability to excel in professional and persuasive writing, and collaborate effectively with staff across all levels and diverse audiences.
• Expert in MS Office, email software, and social media platforms including Facebook, Instagram, LinkedIn, and YouTube, with a basic understanding of Adobe Creative Cloud.
• Ability to take action to learn and grow, including adapting to change, identifying and implementing solutions, navigating systems and tools, practicing self-awareness, and taking responsibility for personal development.
• Ability to take action to meet the needs of others, including asking questions to understand needs, collaborating to solve problems, building partnerships, advocating for inclusion, and adapting communication to diverse individuals and communities.

In addition to the above, candidates must possess one (1) of the following experience and/or education requirements:

• Option 1: Eight (8) years of combined education and/or experience in marketing, communications, journalism, business, or a related field.
• Option 2: Bachelor's degree in marketing, communications, journalism, business, or related field; AND Four (4) years of experience in marketing.
• Option 3: Master's degree in marketing, communications, journalism, business, or related field; AND Two (2) years of experience in marketing.

Preferred Qualifications:

• Previous experience in a museum, arts organization, or visitor-serving organization.
• Ability to communicate effectively with diverse populations.
• Knowledge of the Spokane and/or Inland Northwest market.

Diversity Equity and Inclusion (DEI) Competencies Incumbents to this position must possess and demonstrate the following competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

How to Apply

Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Additionally, the hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible. This position is full-time (40 hours/week), and may work some evenings or weekends as required by museum business needs and event schedules.

Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All: The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.