Job Details

Overview

Job Description Summary: As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems.
• Achieve department metrics and expectations.
• Participate in a team-based environment to achieve department goals.

Qualifications

• Associates degree in a business field or equivalent experience.
• One year of call center or customer service experience, or financial services industry experience.
• Ability to communicate with customers in a professional manner, orally and in writing.
• Ability to work independently and as part of a team.
• Proficiency using MS Office tools.

Preferred Qualifications

• Understanding of retirement, life, and annuity investment products.

Working Conditions

• Office/Remote/call center environment.
• Must be available for any shift between 7am CST5:30pm CST.

Compensation

The salary for this position generally ranges between $34,000-$45,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility

This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

Other

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring NYSE holidays).
• Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars.
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. Were thrilled to have been recognized for our efforts through various programs and indices. Transamerica offers a wide range of diversity and inclusion programs, including employee-driven Employee Resource Groups (ERGs) open to all employees.

Giving Back

We created the Aegon Transamerica Foundation in 1994. The foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamericas Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon serves more than 23.9 million people worldwide and offers investment, protection, and retirement solutions, with a focus on Helping people live their best lives. As of December 31, 2023, Aegon remains a leading global company dedicated to positive environmental and societal impact, including climate change and inclusion efforts.