Job Details

Guest Room Attendant

Responsible for cleaning guestrooms and suites in accordance with Northern Quest Resort and Casino policies and procedures. Works to ensure all guest needs are properly handled in a friendly and professional manner.

Essential Duties and Responsibilities:

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Resort and Casino Policies and Procedures.
• Cleans hotel guestrooms and suites, in accordance with four star/four diamond hotel service standards, policies, and procedures.
• Take care of equipment and supplies issued in conjunction with cleaning activity.
• Immediately report all damages, missing items, items not working, and items found in guestrooms and suites.
• Responsible for passkey issued daily, making sure it is secured at all times.
• Keep work cart in a clean, dry, and organized manner.
• Use only those cleaning agents and products issued by the housekeeping department.
• Maintains a positive and upbeat attitude and appearance at all times. Works to ensure that special requests of guests are handled properly.
• Works well with other Team Members to maintain the best service standards available.
• Use proper interpersonal skills when interacting with guests and employees.
• Share information with other departments to facilitate their successful performance.
• Comply with hotel safety and Loss Control Procedures.
• Knowledge of all hotel emergency procedures.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a consistent attendance record.
• Ensure control/protection of company assets.
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education:

High school diploma or general education degree (GED) preferred.

Experience:

Three to six months experience and/or training preferred. Experience in a four star/four diamond hotel a plus but not required. Extensive on the job training program provided.

Skills:

Must be computer literate with working knowledge of Microsoft programs and other computer software. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to maintain effective working relationships with department head and employees. Excellent organizational, communication and interpersonal skills.

Other Requirements:

Ability to obtain and maintain a Kalispel Tribal Gaming License. Hepatitis A & B shots. Work nights, weekends and holidays as required.

Physical Demands:

Requires the ability to lift and/or move objects weighing up to 75 pounds. Occasionally requires the ability to lift and/or move objects weighing over 100 pounds. Requires repetitive movement of the wrists, hands, fingers, shoulders and back. Requires walking and/or standing for sustained periods of time. Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. Requires raising objects from a lower to a higher position or moving objects horizontally. Requires stooping, crouching and/or kneeling which involves the use of the lower extremities and back muscles. Requires working in damp, dusty and dirty areas. Must clean up human bio hazard and/or body fluids as required. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.