Job Details

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview

A Security Manager is responsible for maintaining the safety and security of hotel premises, guests, and employees. This individual will play a critical role in ensuring a secure environment while delivering exceptional service in alignment with company standards.

The person having this position must possess good communication skills, be able to resolve conflict, and have a thorough understanding of hotel policies, procedures, and expectations.

Because of the fluctuating demands of the company's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

1. Foster effective communication and collaboration among colleagues and interdepartmental teams
2. Ensure guest satisfaction by delivering exceptional experiences aligned with company standards of excellence
3. Lead the recruitment, evaluation, and guidance of security personnel to uphold order and safety
4. Conduct comprehensive training sessions for new hires in compliance with corporate guidelines
5. Efficiently delegate tasks and manage staff schedules to optimize hotel operations
6. Monitor staff performance and provide constructive feedback to enhance team effectiveness
7. Vigilantly observe and identify any suspicious individuals on the premises
8. Perform regular walkthrough inspections to assess overall security
9. Promote and enforce adherence to safety protocols, including OSHA standards
10. Develop and implement safety incentive initiatives to encourage proactive safety practices
11. Chair the Safety Committee and oversee enforcement of safety programs
12. Formulate and communicate emergency procedures to key personnel
13. Conduct thorough investigations into incidents and meticulously document findings
14. Maintain detailed records of safety incidents
15. Coordinate safety and security-related programs, including training sessions
16. Compile and disseminate departmental reports, including correspondence related to property loss
17. Ensure timely distribution of pertinent information to staff members
18. Organize and lead departmental safety meetings to address concerns and implement improvements
19. Coordinate security inspections and oversee security personnel procedures
20. Collaborate with staff to manage special events within the hotel
21. Take ownership of resolving guest service issues promptly and effectively
22. Maintain heightened awareness of safety issues throughout the premises
23. Participate in scheduled departmental and administrative meetings

Knowledge, Requirements and Skills

1. Must have 5 years' experience in security operations
2. Must have 2-3 years of management experience within security operations, hospitality preferred
3. High School graduate or equivalent required
4. Must possess an intermediate level of knowledge on Microsoft Suite
5. Strong ability to remain calm and positive in stressful situations
6. Have a working basic knowledge of employment-related federal and state laws
7. Strong organizational and time management skills in a fast-paced environment
8. Ability to make evaluative judgment calls and possess critical thinking skills
9. Demonstrate ability to proactively prioritize needs and daily activities
10. Outstanding communication and interpersonal skills.
11. Excellent reading, writing and oral proficiency in the English Language. Bilingual (English/Spanish) preferred
12. Excellent organizational, time management skills, attention to detail and interpersonal skills
13. Ability to obtain licenses or certificates with respect to security (CPR, Guard card, etc.)
14. Ability to walk, stand, and/or bend continuously to perform essential job functions
15. Ability to work flexible schedule including evenings, weekends and Holidays

Working Conditions/Environment

1. The noise level in the work environment is usually moderate
2. The person having this responsibility may have to lift up to 50lbs on an occasional basis
3. The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for three (8) hours per day
4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.