Job Details

IT Business Systems Analyst

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

The Business Systems Analyst (BSA) serves as a key contributor to the Enterprise Project Management Office, with responsibilities that often span enterprise-wide initiatives. This role is accountable for analyzing, improving, and supporting complex business processes and systems by working across departments including store operations, engineering, IT, and business teams.

The BSA identifies and addresses operational, financial, and technological risks, while also seeking opportunities to improve efficiency. The BSA acts as both a strategic partner and hands-on analyst, aligning business objectives with technology solutions while identifying areas for process improvement and ensuring business and technical requirements are effectively translated and executed.

Essential Job Functions:

• The BSA enables early requirements discovery, identifying requirements, technical gaps and verification of scope across our EPMO portfolio of projects, with the objective of reducing rework and optimizing project delivery timelines.
• Collaborating with stakeholders and project delivery teams to define, document, and refine business and system requirements.
• Serve as a liaison between business and technical teams to ensure solution alignment.
• Gather requirements, process mapping, and cross-functional outcomes validating project needs; ensuring documentation is complete, consistent and well understood.
• Create specifications, translating business requirements into requirement specifications for developers and IT leveraging system designs, data models, and workflow diagrams.
• Perform gap analyses and impact assessments to evaluate current state vs. future desired state.
• Write user stories, lead sprint planning, and participate in Agile/Scrum ceremonies.
• Gathering, documenting, communicating system features and workflows throughout the development lifecycle.
• Providing insight to system features during troubleshooting or requirements workshops.
• Support change management and DevOps activities, including communication, training, and stakeholder engagement.
• Leverage and apply business systems analysis tools and methodologies to solve requirement needs.
• Ensure related business and IT systems as well as partner platforms accurately represent requirements.
• Contribute to the continuous improvement of Business Systems Analysis functionality at Savers (process, technology, tools, templates, documentation).

Required Knowledge, Skills, and Abilities:

• Analytical and critical thinking skills: ability to analyze and interpret complex information and diagnose the root cause of issues with a problem-solving mindset.
• Technical proficiency: solid understanding of software development life cycle (SDLC) and experience with relevant tools such as ADO, enterprise systems like ERP or CRM, and SQL, for example.
• Communication and facilitation skills, capable of translating between business and technical audiences, and effectively presenting complex topics.
• Ability to develop an understanding of business processes and identify areas for improvement.
• Proven ability to effectively manage multiple priorities and lead initiatives in a complex, ambiguous environment.
• Ability to effectively collaborate and builds strong relationships with stakeholders at all levels.
• Ability to set realistic goals and timelines, and proactively resolves challenges.
• Ensures all project-related documentation is complete.
• Delegate as necessary.

Minimum Required Education, Training and Experience:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent.
• 3+ years of business systems analysis (BSA) experience or in a similar role.
• Experience managing or contributing to software related enterprise projects.
• Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI-PBA) or similar preferred.
• Scrum Master Certification preferred.

FLSA: Exempt

Travel: 10% or less

Work Type/Location: Remote, USA

Savers is an E-Verify employer