Job Details

Operations And Communications Manager

Delphi Digital is a research-driven firm, comprised of a global hivemind dedicated to making crypto happen sooner and better than without us. It consists of 4 separate entities (Research, Consulting, Labs, and Ventures) with a shared brand and a shared mission.

We are seeking a proactive and detail-oriented Operations and Communications Manager to support our day-to-day operations, internal coordination, and campaign workflows. This role is ideal for someone who enjoys structure, can manage multiple moving parts across teams, and has a knack for keeping operations running smoothly.

The role also involves managing light customer relations work, CRM data upkeep, and assisting with administrative and operational activities.

Location: Remote

Type: Full-time / Contract

Key Responsibilities

Operational & Workflow Management

• Maintain Monday.com boards and automation systems, ensuring dashboards remain accurate and up to date for management visibility at all times.
• Monitor weekly analyst work tracking, follow up as needed, and proactively alert manager to gaps or delays
• Support the creation and management of internal workflows, dashboards, and forms to streamline project tracking and communication.
• Maintain project timelines and ensure that operational data are consistently updated.
• Prepare and maintain internal reference guides or training materials to simplify team processes.
• Provide backup administrative support for internal operational needs, including backend and CRM systems such as WordPress, Hubspot and Chargebee.
• Assist with cross-team operational tasks, facilitating coordination between departments to ensure smooth execution of deliverables.

Publishing & Campaign Management

• Coordinate report publishing activities including gathering final approvals from both clients and internal teams, and ensuring consistency across formats and channels.
• Manage timely approvals, documentation, and communication between clients and internal teams to support consistent and efficient content publishing.
• Oversee report distribution activities, including executing newsletter campaigns and coordinating dissemination across relevant channels (Twitter, LinkedIn, PR partners).
• Collaborate with the Social Media Manager and Marketing Team to ensure consistent messaging and cohesive amplification across channels.
• Track and manage amplification performance, including monitoring impressions and engagement to measure reach and reporting results internally and to clients, as needed.

Requirements

• 13 years of experience in administrative, operations, or coordination roles (internship experience acceptable).
• Strong organizational and multitasking abilities with excellent attention to detail.
• Comfortable using project management or workflow tools (e.g., Monday).
• Basic familiarity with CRMs (HubSpot preferred) and website management tools (e.g., WordPress).
• Good communication and follow-up skills; proactive in ensuring timelines are met.

Why Join Us?

• Work with a leading name in crypto research.
• Help make complex financial concepts accessible and engaging to a broader audience.
• Enjoy the flexibility of a part-time/freelance schedule.

If you thrive in dynamic environments and bring strong operational skills with a problem-solving mindset, we'd love to work with you.