Job Details

Overview

The Director of Member Relations is a strategic leader within the Office of Corporate Relations, responsible for overseeing membership dues administration, database infrastructure, and governance support systems. This role requires technical competency, relationship management skills, and analytical expertise to ensure effective membership operations and provide data-informed insights to senior leadership. The Director serves as the primary business owner for membership functions within iMIS and collaborates across departments to meet association-wide needs.

Responsibilities

• Lead the semi-annual dues calculation for a multi-million dollar association budget.


• Coordinate with Finance on invoice generation and collections.


• Manage dues formula updates and resolve complex dues disputes.


• Design and deliver regular membership analytics.


• Manage the annual committee nomination process and support governance-related projects.


• As the business owner of the iMIS membership management system, define requirements, coordinate system enhancements, and maintain data governance protocols with IT and other stakeholders.

Qualifications

• 7–10 years of progressive experience in membership operations, preferably in trade associations or nonprofits.


• At least 4 years of supervisory experience.


• Advanced technical skills in Excel, query writing, AMS/CRM platforms, and data visualization.


• Strong analytical, communication, and leadership abilities.


• Hybrid work environment with a minimum of three days per week in the office; occasional evening or weekend work during peak periods.


• Start date may be flexible based on discussion with HR.

The ACLI offers a competitive compensation and benefits package. Interested candidates should email their resume to: ...@acli.com, ATTN: HR – Director, Member Relations.

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Other Compensation Notes

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Interested candidates should email their resume to: ...@acli.com, ATTN: HR – Director, Member Relations