Job Details

Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation?

Doestheprospectofjoiningagrowingmedium-sizedbusinessandsupportingtheaccounting infrastructure in a data-driven, financially sophisticated environment appeal to you?

Areyouanindependent,self-motivatedindividualcontributoralsocapableofrollingupyour sleeves and supporting your teammates when unexpected challenges arise?

Company Overview

Join a growing team that has strong bonds with Law Enforcement, Fire and Emergency. RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the "second half of the 911 response equation" - from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.

RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.

Job Description

As a billing specialist you are responsible for several critical responsibilities related but not limited to financial transactions and record keeping, maintaining financial records, identifying inconsistencies and errors, creating invoices, assisting with payment solutions.

*This role is a full-time position, with an expected schedule of approximately 30 hours per week. While the role qualifies as full-time for benefits and classification purposes, the weekly hours may vary slightly based on operational needs*

Responsibilities include but are not limited to:

• Maintaining organized financial records to aid reporting and ensure transparency. Keep track of billing history, payment schedules, and other relevant financial data
• Generate invoices and billing materials which are sent directly to customers and dealers
• Lead Service Center invoicing, dealer invoicing, and milestone invoicing
• Collaborate with customers and company personnel to create invoices and verify calculation errors on invoices and other billing statements
• Support customer walk-ins, phone calls, and service requests, routing them to the appropriate personnel as needed and maintaining a log of inquiries and resolutions.
• Coordinate with the Service Manager and Facility Coordinator to address any facility-related issues that may arise
• Coordinate all billing activities and transactions with respect to non-project related billing within local service area - interact with Facility Coordinator as appropriate.

Preferred Skills:

• 2+ years experience in finance related role.
• Experience working with NetSuite and/or similar services.
• Excellent attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.

Benefits We Can Offer You

• Health, dental and vision insurance
• 401k and company match
• Annual Performance Review and accompanied bonus
• Paid holidays, vacation and sick days
• Ongoing technical training
• Advancement opportunities
• Company-provided uniforms and safety equipment
• Safe, clean & friendly work environment

$18 - $26 an hour

Expected salary range does not include bonus and other benefits.

If you are a talented and experienced Billing Specialist who is looking for a challenging and rewarding opportunity, we encourage you to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.