POSITION SUMMARY

This position is responsible for cleaning guest rooms, restocking supplies and replacing dirty linens with clean items; self-inspecting rooms and making certain that all work meets cleanliness standards. This position will emulate a positive, upbeat, and hospitable demeanor in order to deliver outstanding and rewarding experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

• Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
• Making beds, changing, and restocking linens
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
• Follow procedures set by hotel management for proper entry into guest rooms and ensuring vacancy before entering.
• Proper handling of Bio-Hazzard material according to department procedures.
• Attend all Bio-Hazzard training and certification.
• Fix any room issues discovered during the cleaning process. Ensure room issues are always resolved before the room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
• Find resolution to problems, if possible, before passing them on to supervision or management.
• Maintain compliance with Lost and Found items handling according to current SOPs.
• Inspect and turn mattresses regularly.
• Store all dirty laundry in line with company policy.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to the prescribed layout.
• Respond to guest queries and requests.
• Respond to calls for housekeeping problems such as spills, and broken glasses.
• Deliver any requested housekeeping items to guest rooms.
• Remove room service items.
• Organize and restock the cart at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all company and applicable regulatory safety and security procedures.
• Report any maintenance issues or safety hazards.
• Observe and report damage of hotel property.
• Perform all other duties as assigned.

GENERAL CONDITIONS

• Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.
• Demonstrate the ability to take constructive feedback.
• Good communication skills both written and verbal. Read, write, and speak English with general working fluency.
• Demonstrate excellent listening skills to ensure meeting guests' needs.
• Knowledge of, and willingness to learn, new cleaning methods.
• Excellent guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.

JOB QUALIFICATIONS

• Must be at least eighteen (18) years of age.
• Prior hotel housekeeping experience, preferred.
• Excellent time management and organizational skills.
• Detail oriented.
• Schedule flexibility, must be willing and able to work all shifts, nights, overnights, weekends and holidays.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations:

• Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license.
• Attend required training sessions offered by the Spokane Tribe Casino.
• Perform the duties described in compliance with local laws and regulations.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino.
• Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products.
• Refer to the Internal Control System and Policy Manuals for guidance.
• Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management.
• Uphold high standards of ethical behavior and uphold a high level of confidentiality.
• Demonstrate an understanding of the impacts of problem gambling and have knowledge of the Casino's programs to address problem gambling.

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Must be able to:

• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external guests and contacts.
• Frequently stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. Regularly lift, move, push or pull up to 50+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and the ability to adjust to focus.
• Work in a fast-paced, time-demanding, and busy environment.

• Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, guests, music and public announcement system, as is common in a Casino and/or Hotel environment.