Job Details

System Administrator Tier II (80% work from home)

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This Washington, D.C.based Managed Services Provider delivers modern IT strategy and Microsoft-centric solutions to mid-market clients, nonprofits, and associations. Known for clear communication, deep technical expertise, and responsive, white-glove support, the team blends strategic guidance with hands?on technical problem solving. The culture is collaborative, client?focused, and built for people who love solving complex issues and making a real impact.

Location: 80% Work From Home, 20% onsite DMV

Compensation: $70,000$90,000 + benefits + bonuses

Base pay range: $70,000.00/yr $90,000.00/yr

This role is 95% true Tier 2 support handling escalations involving Microsoft 365, Intune, SharePoint, and Exchange Online. Youll serve as a trusted technical advisor, an escalation point for the support team, and a familiar voice clients rely on. If you enjoy the combination of technical depth, fast troubleshooting, and strong communication, youll thrive here.

What Youll Do

• Own Tier 2 Microsoft 365 escalations: Exchange Online, SharePoint, Teams, Intune, Entra ID, OneDrive
• Perform root?cause analysis and propose long?term fixes
• Mentor Tier?1 technicians and share best practices
• Deliver high?energy, client?friendly phone support
• Document solutions and contribute to internal knowledge bases
• Support occasional networking/server issues (VPN, DNS, firewalls, Windows Server)
• Build strong relationships with clients through consistent, proactive communication

What You Bring

• 4+ years technical support experience (2+ years Tier?2+)
• Hands?on, advanced experience with Microsoft 365 workloads
• Proven ability to resolve multi?user outages, permission issues, and policy conflicts
• Strong phone presenceclear, confident, positive
• Client?service mindset and strong communication
• Mentoring/coaching skills
• Solid networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Microsoft Dynamics is a plus
• Current or in?progress Microsoft certifications preferred
• Valid drivers license + reliable transportation
• Independent, self?driven, high?accountability work style
• Health insurance with company contribution
• Dental?& vision (company?paid after 1 year)
• 401(k) with company match
• PTO + end?of?year bonus
• $50/month wellness stipend (gym, Peloton, etc.)
• Company events + supportive team culture
• Clear career tracks: move toward Tier?3, Team Lead, or Projects
• Personalized 30/60/90?day ramp plan
• Home?buying assistance program

Seniority level

Associate

Employment type

Full?time

Job function

Information Technology

Industries

IT Services and IT Consulting